# Deriv GO: Raising a dispute.

**URL:** <https://community.deriv.com/t/deriv-go-raising-a-dispute/40712>\
**Category:** Trading Platforms\
**Tags:** derivgo\
**Created:** [December 6, 2022, 12:24pm UTC](https://community.deriv.com/t/deriv-go-raising-a-dispute/40712 "2022-12-06T12:24:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Deriv\_adminN5](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn5/32/5126_2.png) [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\
**Post date:** [December 6, 2022, 12:24pm UTC](https://community.deriv.com/t/deriv-go-raising-a-dispute/40712/1 "2022-12-06T12:24:31Z")

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Hello Deriv Community,

In the event that you feel raising a dispute is necessary, please contact us via LiveChat. We’ll then ask you to provide some details. You can get all these details on the Deriv GO app by taking the following steps:

1. Open the “Positions” tab.

 ![Screenshot 2024-04-16 at 10.45.39 AM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/8/81e0a6f3933ad45ff85c1d622d02f02b144106c0.png)

1. Select “Closed/Recently closed”.

 ![Screenshot 2024-04-16 at 10.48.19 AM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/f/fed5e1ef6bc723a35a621cbd391017fdd6fc03f2.png)

1. Choose the trade that you wish to dispute.

2. Select “Order details” from the “Details” page that appears.

 ![Screenshot 2024-04-16 at 11.00.30 AM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/b/b71ce292b8e13cea94a9e5345ad0b61c7b254a1f.png)

 ![Screenshot 2024-04-16 at 11.00.37 AM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/d/d7ddc57cb44e2141761f0f2c1690ec413111abb9.png)

1. List down the Date and Time too.

 ![Screenshot 2024-04-16 at 11.07.41 AM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/31aa1a9b87ac7039fa7b1c719f60c2111a211c16.png)

(Please note that Buy ID is the same as Trace ID.)

With these details, our team will be able to quickly check on your dispute.

If you have any questions, please visit our Help Centre or contact us via LiveChat and WhatsApp.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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<div class="post-metadata">

**Author:** ![Deriv\_adminN5](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn5/32/5126_2.png) [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\
**Post date:** [December 12, 2022, 10:37am UTC](https://community.deriv.com/t/deriv-go-raising-a-dispute/40712/2 "2022-12-12T10:37:28Z")

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