# Deriv MT5 Account Showing Netting **URL:** \ **Category:** Deriv MT5\ **Tags:** mt5account\ **Created:** [April 26, 2022, 4:20am UTC](https://community.deriv.com/t/deriv-mt5-account-showing-netting/29425 "2022-04-26T04:20:52Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Post date:** [April 26, 2022, 4:20am UTC](https://community.deriv.com/t/deriv-mt5-account-showing-netting/29425/1 "2022-04-26T04:20:52Z")
Dear Members, We only support hedging, not netting. If you see netting on your MT5 account it’s probably due to incorrect login information. Kindly ensure you are using the correct account number and password when trying to log in. Your account number is available in your dashboard below, MT5 Dashboard: [Deriv App | Deriv](https://app.deriv.com/appstore/traders-hub) When logging in, please use the _trading_ password created when you signed up. If you are unable to remember the password, you may reset it in the same dashboard shown in the link above - the reset password section is on the bottom side of the dashboard. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Post date:** [April 29, 2022, 1:41am UTC](https://community.deriv.com/t/deriv-mt5-account-showing-netting/29425/2 "2022-04-29T01:41:36Z")
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**Author:** ![ceroons-accusal-2](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@ceroons-accusal-2](https://community.deriv.com/u/ceroons-accusal-2)\ **Post date:** [May 4, 2022, 2:31am UTC](https://community.deriv.com/t/deriv-mt5-account-showing-netting/29425/3 "2022-05-04T02:31:47Z")
Please Derive servers don’t seem to be wokring on MT5 on my laptop. Meanwhile the server is working on MT5 on phone , am I the only one experiencing this or it’s a general problem? ---
**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Post date:** [May 9, 2022, 5:45am UTC](https://community.deriv.com/t/deriv-mt5-account-showing-netting/29425/4 "2022-05-09T05:45:30Z")
Dear Ceroons, Kindly refer to this article [DMT5 Login Failed due to "Authentication Failed" - Server](https://community.deriv.com/t/dmt5-login-failed-due-to-authentication-failed-server/105). If the problem persist kindly reach us via live chat, we will assist further