# Deriv not sending withdrawals and not responding in chat customer service **URL:** \ **Category:** General Discussion\ **Tags:** account\ **Created:** [March 7, 2026, 6:42am UTC](https://community.deriv.com/t/deriv-not-sending-withdrawals-and-not-responding-in-chat-customer-service/89212 "2026-03-07T06:42:27Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![bestead-aircrew-2](https://avatars.discourse-cdn.com/v4/letter/b/a8b319/32.png) [@bestead-aircrew-2](https://community.deriv.com/u/bestead-aircrew-2)\ **Post date:** [March 7, 2026, 6:42am UTC](https://community.deriv.com/t/deriv-not-sending-withdrawals-and-not-responding-in-chat-customer-service/89212/1 "2026-03-07T06:42:27Z")
Deriv not sending withdrawals and not responding in chat customer service Its a whole week taking me in circles without sending my withdrawal customer service dont respond and make sure u cant open a live chat to follow up on it. No ticket created or email to respond. Is this how the compang treats its customers. Would not recommend ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [March 7, 2026, 6:42am UTC](https://community.deriv.com/t/deriv-not-sending-withdrawals-and-not-responding-in-chat-customer-service/89212/2 "2026-03-07T06:42:27Z")
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![arbusta-aliened-2](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@arbusta-aliened-2](https://community.deriv.com/u/arbusta-aliened-2)\ **Post date:** [March 26, 2026, 12:07pm UTC](https://community.deriv.com/t/deriv-not-sending-withdrawals-and-not-responding-in-chat-customer-service/89212/3 "2026-03-26T12:07:38Z")
it’s been over 4 day now they keep giving excuses as the payment failed at the provider and the reversal was initiated ,now they are saying i mobile payments my take upto 3 days ,its morw than 3 days already and to make the matters worse they ignored my emails ,my live chat messages and they have the audacity to reply to another account