# Deriv P2P withdrawal

**URL:** <https://community.deriv.com/t/deriv-p2p-withdrawal/36737>\
**Category:** Payments & Transactions\
**Created:** [September 21, 2022, 8:30pm UTC](https://community.deriv.com/t/deriv-p2p-withdrawal/36737 "2022-09-21T20:30:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![calomba-acquire-2](https://avatars.discourse-cdn.com/v4/letter/c/a88e57/32.png) [@calomba-acquire-2](https://community.deriv.com/u/calomba-acquire-2)\
**Post date:** [September 21, 2022, 8:30pm UTC](https://community.deriv.com/t/deriv-p2p-withdrawal/36737/1 "2022-09-21T20:30:28Z")

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Withdrawal using Deriv P2P is now quite complicated now with the new verification process of emails. Yesterday i faced a challenge when i was about to release the funds to my friend but i couldn’t release them because [e.customeriomail.com](http://e.customeriomail.com) server was down and i tried the whole day but nothing was done. I contacted the support but i didn’t get any help. Today i even requested for my refund due to late responses but no refund was done

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [September 22, 2022, 12:26pm UTC](https://community.deriv.com/t/deriv-p2p-withdrawal/36737/2 "2022-09-22T12:26:40Z")

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Hi @calomba-acquire-2, you may refer to our article on [Verification Email before releasing the funds!](https://community.deriv.com/t/verification-email-before-releasing-the-funds/36761) for more information. If you are facing the same issue again, please contact us via LiveChat for further assistance.  
We’ll work with you to resolve any issues as quickly as possible.

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