# Different method for deposit and withdrawal

**URL:** <https://community.deriv.com/t/different-method-for-deposit-and-withdrawal/4978>\
**Category:** Payments & Transactions\
**Created:** [September 12, 2020, 11:46pm UTC](https://community.deriv.com/t/different-method-for-deposit-and-withdrawal/4978 "2020-09-12T23:46:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![caiques-acanths-2](https://avatars.discourse-cdn.com/v4/letter/c/ea5d25/32.png) [@caiques-acanths-2](https://community.deriv.com/u/caiques-acanths-2)\
**Post date:** [September 12, 2020, 11:46pm UTC](https://community.deriv.com/t/different-method-for-deposit-and-withdrawal/4978/1 "2020-09-12T23:46:53Z")

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Hello guys,

I recently deposited via my card, now I have issues with the bank and I can’t access my bank account at the moment, I tried withdrawing via btc account, but it was declined because the deposit and withdrawal method did not match.

Please is there a walk around about this?

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [January 13, 2022, 6:43am UTC](https://community.deriv.com/t/different-method-for-deposit-and-withdrawal/4978/2 "2022-01-13T06:43:30Z")

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Hi @caiques-acanths-2, pertaining to your issue, you may provide us with the proof of card closure/ card inaccessible that issued from your bank for your VISA Card via LiveChat in order for us to assist you further.