# Difficulty in verifying my account **URL:** \ **Category:** General Discussion\ **Created:** [February 7, 2023, 5:45pm UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158 "2023-02-07T17:45:18Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![bawsunt-acaudal-2](https://avatars.discourse-cdn.com/v4/letter/b/c5a1d2/32.png) [@bawsunt-acaudal-2](https://community.deriv.com/u/bawsunt-acaudal-2)\ **Post date:** [February 7, 2023, 5:45pm UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/1 "2023-02-07T17:45:18Z")
Last week on the 30th - Jan- 2023, a mail was sent to me that stated “ACCOUNT VERIFICATION REQUIRED”. I’m here to state that have uploaded all the required documents requested but unfortunately my account is yet to be verify since 30-Jan-2023. I tried to contact the technical support agent via the LIVE CHAT but unfortunately it was a GENERIC DERIV BOT that has been chatting with me making the process very difficult for me to have access to the customer supporting agents. Pls how can I resolve thia problem ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [February 8, 2023, 4:18pm UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/2 "2023-02-08T16:18:52Z")
Hello @bawsunt-acaudal-2. Thank you for joining the community. We are very sorry for this inconvenience. Kindly note that, in live chat, before you are directed to an agent to be assisted in real time, you are first assisted by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the queue of customers in attendance. We recommend that you contact us again via Live Chat for assistance. You can read the file below for more information on LiveChat. > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [February 8, 2023, 4:23pm UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/3 "2023-02-08T16:23:22Z")
Hello @bawsunt-acaudal-2, Thank you for joining the community and for leaving us a comment. We are sorry to hear that you are faced with such an issue. Kindly note that, in live chat, before you are directed to an agent to be assisted in real-time, you are first assisted by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the queue of customers in attendance Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![aulnage-acridid-2](https://avatars.discourse-cdn.com/v4/letter/a/45deac/32.png) [@aulnage-acridid-2](https://community.deriv.com/u/aulnage-acridid-2)\ **Post date:** [February 16, 2023, 5:05am UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/4 "2023-02-16T05:05:56Z")
Hello bawsunt-acaudal-2, I had a similar problem some time ago…live chat not recognizing my questions. I discovered, just typing “call support” in the question box links you to a human being rather than a robot. ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [February 23, 2023, 4:46pm UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/5 "2023-02-23T16:46:05Z")
Hello @aulnage-acridid-2. Thank you for joining the community. We are happy to know you were able to contact our agents via Live Chat. We suggest that you take a minute to read our article on how to use Live Chat. You will find some more important information there. > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![arbitre-acanths-2](https://avatars.discourse-cdn.com/v4/letter/a/8edcca/32.png) [@arbitre-acanths-2](https://community.deriv.com/u/arbitre-acanths-2)\ **Post date:** [February 23, 2023, 5:51pm UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/6 "2023-02-23T17:51:34Z")
i am also having challenges in changing my address since i moved to different location and the useless bot is not helping. Please if u can bring back live agents to assist. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [February 26, 2023, 8:04am UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/7 "2023-02-26T08:04:31Z")
Dear @arbitre-acanths-2 , we hope you are doing well! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.8881013.1104543695.1677375086-735896514.1640585798)** > > Trading platforms designed with you in mind. ---
**Author:** ![accoils-afreets-2](https://avatars.discourse-cdn.com/v4/letter/a/c68b51/32.png) [@accoils-afreets-2](https://community.deriv.com/u/accoils-afreets-2)\ **Post date:** [June 30, 2023, 9:45am UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/8 "2023-06-30T09:45:28Z")
seriously the proccess of verification stage is becoming too difficult, i have uploded all doc and still issues in verification, i just get feed up ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [July 2, 2023, 5:13am UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/9 "2023-07-02T05:13:03Z")
Dear @accoils-afreets-2 , thank you for joining our community! We are sincerely sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.