# Difficulty in verifying my account

**URL:** <https://community.deriv.com/t/difficulty-in-verifying-my-account/46158>\
**Category:** General Discussion\
**Created:** [February 7, 2023, 5:45pm UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158 "2023-02-07T17:45:18Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [February 23, 2023, 4:46pm UTC](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158/5 "2023-02-23T16:46:05Z")

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Hello @aulnage-acridid-2. Thank you for joining the community. We are happy to know you were able to contact our agents via Live Chat. We suggest that you take a minute to read our article on how to use Live Chat. You will find some more important information there.

> [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541):
>
> Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o…

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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_[View the full topic](https://community.deriv.com/t/difficulty-in-verifying-my-account/46158)._