# Disabled Account on MT5

**URL:** <https://community.deriv.com/t/disabled-account-on-mt5/88294>\
**Category:** FAQ\
**Tags:** mt5\
**Created:** [July 5, 2025, 9:57pm UTC](https://community.deriv.com/t/disabled-account-on-mt5/88294 "2025-07-05T21:57:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ancomes-actuose-2](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@ancomes-actuose-2](https://community.deriv.com/u/ancomes-actuose-2)\
**Post date:** [July 5, 2025, 9:57pm UTC](https://community.deriv.com/t/disabled-account-on-mt5/88294/1 "2025-07-05T21:57:07Z")

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Greetings.  
My MT5 account has been disabled. How do I activate it and trade again.  
I’ve funded and, logged in

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**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\
**Post date:** [July 7, 2025, 12:45pm UTC](https://community.deriv.com/t/disabled-account-on-mt5/88294/2 "2025-07-07T12:45:55Z")

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Dear @ancomes-actuose-2 thank you for joining the community! We regret to note this. However, we would need to  
check further on your issue. Therefore, kindly reach out to us via live chat, for better assistance and  
protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.