# Disconnected account

**URL:** <https://community.deriv.com/t/disconnected-account/253>\
**Category:** Deriv MT5\
**Created:** [July 23, 2020, 8:18am UTC](https://community.deriv.com/t/disconnected-account/253 "2020-07-23T08:18:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![battuto-acushla-1](https://avatars.discourse-cdn.com/v4/letter/b/2acd7d/32.png) [@battuto-acushla-1](https://community.deriv.com/u/battuto-acushla-1)\
**Post date:** [July 23, 2020, 8:18am UTC](https://community.deriv.com/t/disconnected-account/253/1 "2020-07-23T08:18:53Z")

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My patterns was disconnected and We’ve sent all the documents and it’s not still connected and we can’t withdraw

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**Author:** ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)\
**Post date:** [July 28, 2020, 9:31am UTC](https://community.deriv.com/t/disconnected-account/253/2 "2020-07-28T09:31:13Z")

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Hi @battuto-acushla-1,  
Can you provide us with more information and what do you mean by the account is disconnected? Are you receiving an error message or have a banner on your account?

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**Author:** ![annsibi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/annsibi/32/680_2.png) [@annsibi](https://community.deriv.com/u/annsibi)\
**Post date:** [July 29, 2020, 9:41am UTC](https://community.deriv.com/t/disconnected-account/253/3 "2020-07-29T09:41:56Z")

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Usually, you will receive an email to your registered email address to inform you of the pending documents or required details on the lock, hence, please check your inbox, spam & junk. If you are unable to find any emails from us, you can contact us via LiveChat for further assistance.