Dispute transactions

Is the second time in real account that the system stole my money

Customers support dont want to talk about and solve the problem

And shutdown chat conversation

Is very clearly that the system stole couse the bot has a programming and the system BUG?! And do moves that not programmed here

If the support staff dont solve my problem, who will do?!

Hi @chivari-acquiet-2, we’re sorry that you had a disappointing experience chatting on LiveChat. We completely understand how frustrating it was for you. We would love to sort this out further. However, we are unable to find your contact information to contact you further as Deriv Community does not provide this feature. Here’s how you can dispute your Dbot trade: How to dispute a trade in Dbot?

Once you are ready with all of that information, please reach out to us again via LiveChat. We look forward to hearing from you.

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