DMT5 Login Failed due to "Authentication Failed" - Server

If you are trying to log into your MT5 platform and receiving an error of “Authentication Failed” despite using the correct account number & password, it could be due to the server you are using to access the account.

Please refer below on the correct servers to use for the account you are trying to access;
MT5 mobile application:
Real MT5 Account Server

  • Broker Code: Deriv Limited
  • Server: Deriv-Server

Demo MT5 Account Server

  • Broker Code: Deriv Limited
  • Server: Deriv-Demo

If you are uncertain on the password you are using, you may reset it as well. Please check this topic on password reset: How can I reset/change my DMT5 account password?

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