# Documents required to fully authenticate your account
**URL:** https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411
**Category:** Accounts
**Tags:** verification, account, mt5account
**Created:** [March 2, 2022, 8:19am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411 "2022-03-02T08:19:42Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [March 2, 2022, 8:19am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/1 "2022-03-02T08:19:42Z")
Here are the types of documents that can be accepted for proof of identity and proof of address according to your instructions:
**1. Proof of Identity Types:**
- National Identity
- Driver’s License
- Passport
- Government health card
- Electoral card / Voter’s card (e.g. for Nigeria clients)
- Student card (recognized university)
**Requirements for Proof of Identity:**
- Must show your photo
- Must not be expired
- Must show your name and date of birth as the same as your profile (if the date of birth is missing, additional documents such as a birth certificate or age declaration can be accepted)
**2. Proof of Address Types:**
- Utility bill
- Bank statement
- Council tax receipt
- Telephone (landline) bill and/or home internet package (landline)
- Official Residence Declaration / Affidavit
- Official letters issued by the government/solicitor/independent source
- Rental/tenancy agreement
**Requirements for Proof of Address:**
- Must be issued within the last **12 months for CR** accounts, **6 months for MF** accounts, and **3 months for MT5 Gold** accounts under DML jurisdictions
- Must bear your name and address as the same as your profile
Additional Note: Some options may be rejected due to account restrictions or for MT5 accounts. If you have questions, you can visit the Help Centre or contact support via Live Chat and WhatsApp.
> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [March 2, 2022, 8:19am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/2 "2022-03-02T08:19:59Z")
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### Author:  [@antient-adorsed-2](https://community.deriv.com/u/antient-adorsed-2)
#### Post date: [August 31, 2022, 1:56pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/3 "2022-08-31T13:56:10Z")
I have been on your site for the past two days trying to post these to no avail for my verification. Kindly assist me to verify… This email is the same one I use for my account. Everytime i enter my id number its telling me incorrect id
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### Author:  [@antient-adorsed-2](https://community.deriv.com/u/antient-adorsed-2)
#### Post date: [August 31, 2022, 2:00pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/4 "2022-08-31T14:00:01Z")
I have been on your site for the past two days trying to post these to no avail for my verification. Kindly assist me to verify… This email is the same one I use for my account. Everytime i enter my id number its telling me incorrect id
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [September 2, 2022, 4:32am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/5 "2022-09-02T04:32:28Z")
Hello, @antient-adorsed-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.
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### Author:  [@aeonial-aeonist-2](https://community.deriv.com/u/aeonial-aeonist-2)
#### Post date: [December 6, 2022, 11:06am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/6 "2022-12-06T11:06:01Z")
I have an ISSUE I have been trying to verify my account since last week but it hasn’t been successful 😣😔
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### Author:  [@asimina-adwesch-2](https://community.deriv.com/u/asimina-adwesch-2)
#### Post date: [December 9, 2022, 12:48pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/7 "2022-12-09T12:48:31Z")
It as been 2 weeks now
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### Author:  [@anaheim-accoyed-2](https://community.deriv.com/u/anaheim-accoyed-2)
#### Post date: [December 10, 2022, 4:42am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/8 "2022-12-10T04:42:15Z")
I also am waiting for a month now with message confirming that I have submitted my verification documents and waiting authentication.i can’t trade or withdraw funds that are in the account. I think I must just close the account
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### Author:  [@anaheim-accoyed-2](https://community.deriv.com/u/anaheim-accoyed-2)
#### Post date: [December 10, 2022, 4:44am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/9 "2022-12-10T04:44:50Z")
Please kindly review my documents. It’s been a month now since the message confirming that I have submitted. I am now thinking about closing the account and getting my funds back as I cannot trade at all
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### Author:  [@castled-advised-2](https://community.deriv.com/u/castled-advised-2)
#### Post date: [December 12, 2022, 4:35pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/10 "2022-12-12T16:35:57Z")
Facing the same issue here. Several weeks ago my proof of address verification suddenly turned back to pending state _again_ and it then has never got verified since then. I have money locked in my MT5 account.
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### Author:  [@cepphus-achenes-2](https://community.deriv.com/u/cepphus-achenes-2)
#### Post date: [December 12, 2022, 6:28pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/11 "2022-12-12T18:28:05Z")
I’ve been continously submitting my proof of identity and it keeps failing stating name and date of birth dont match my profile when it does match!
Its been months and I’m unable to use this account due to this. Its really annoying because im submitting valid proof of identity and there’s no way to speak to a customer support representative.
I’ve tried live chat and it only has generic bot responses.
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### Author:  [@bonnets-aeolina-2](https://community.deriv.com/u/bonnets-aeolina-2)
#### Post date: [December 12, 2022, 11:53pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/12 "2022-12-12T23:53:55Z")
I’m also having problems with my account since last week it is not yet verified
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### Author:  [@bathtub-actures-2](https://community.deriv.com/u/bathtub-actures-2)
#### Post date: [December 13, 2022, 8:55am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/13 "2022-12-13T08:55:22Z")
I’m now beginning to think like this is a scam. I have been waiting for my documents to be verified for more than a month now, yet the site tells me that my documents will be verified in 3 days time. l am unable to make any withdrawals or perform any trades, the only thing I can do is just deposit… If my documents are not verified then why are you allowing me to deposit yet you are simultaneously preventing me from making withdrawals and performing trades?
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### Author:  [@burrell-aeoline-2](https://community.deriv.com/u/burrell-aeoline-2)
#### Post date: [December 13, 2022, 5:21pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/14 "2022-12-13T17:21:38Z")
Same as me right now
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### Author:  [@arching-acrasin-2](https://community.deriv.com/u/arching-acrasin-2)
#### Post date: [December 13, 2022, 7:35pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/15 "2022-12-13T19:35:28Z")
I feel so too, the address verification has been pending and i can’t do anything but to make deposit
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### Author:  [@clarted-aechmea-2](https://community.deriv.com/u/clarted-aechmea-2)
#### Post date: [December 24, 2022, 5:24am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/17 "2022-12-24T05:24:26Z")
I was ask to upload proof of address I up loaded and unfortunately it was rejected and and I uploaded another one with good quality but now it’s almost 3 weeks not verified and I want to trade
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### Author:  [@brocage-accurse-2](https://community.deriv.com/u/brocage-accurse-2)
#### Post date: [January 2, 2023, 7:45am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/18 "2023-01-02T07:45:26Z")
Hi was your account verified or you still waiting? I am having the same problem …
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### Author:  [@aeonial-aeonist-2](https://community.deriv.com/u/aeonial-aeonist-2)
#### Post date: [January 2, 2023, 9:54am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/19 "2023-01-02T09:54:01Z")
My account has been verified I have to go through live chat then I was transferred to an agent who later transfer me to another which is more higher and my account was verify
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### Author:  [@bracker-aerobia-2](https://community.deriv.com/u/bracker-aerobia-2)
#### Post date: [January 9, 2023, 7:09pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/20 "2023-01-09T19:09:39Z")
My account need to be verified, and it not yet being verified, i did the process 3 times but it end up failed, it become hard for me to keep with trading i need help… CAN MY ACCOUNT BE VERIFIED PLEASE
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### Author:  [@cappagh-acetums-2](https://community.deriv.com/u/cappagh-acetums-2)
#### Post date: [January 9, 2023, 8:01pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/21 "2023-01-09T20:01:30Z")
Estou triste com essa corretora!
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