# Documents required to fully authenticate your account **URL:** \ **Category:** Accounts\ **Tags:** account, verification, mt5account\ **Created:** [March 2, 2022, 8:19am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411 "2022-03-02T08:19:42Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![cierges-alantol-1](https://avatars.discourse-cdn.com/v4/letter/c/ad7895/32.png) [@cierges-alantol-1](https://community.deriv.com/u/cierges-alantol-1)\ **Post date:** [January 15, 2023, 2:27pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/22 "2023-01-15T14:27:44Z")
How do i send the documents? ---
**Author:** ![bracted-acnodes-2](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bracted-acnodes-2](https://community.deriv.com/u/bracted-acnodes-2)\ **Post date:** [January 22, 2023, 4:19am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/23 "2023-01-22T04:19:44Z")
How did you manage to get transferred to talk to an agent on live chat? Am only getting generic automated answers on the live chat. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [January 23, 2023, 4:42am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/24 "2023-01-23T04:42:25Z")
Hi, Thank you for joining us here. We recommend that you reach out to our Live Chat support for further checks and reference to your issue. This is for better assistance and protection of your account’s data, kindly contact us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![buffier-airsome-1](https://avatars.discourse-cdn.com/v4/letter/b/e47774/32.png) [@buffier-airsome-1](https://community.deriv.com/u/buffier-airsome-1)\ **Post date:** [January 27, 2023, 2:02pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/25 "2023-01-27T14:02:48Z")
I have an account where I am trying to update proof of address. I have since changed address since opening that account years ago. Now at document upload I am being notified that address cannot be changed. This is not feasible for me as I have not lived there for years and now need to put in proof of address. Started a new account with a new email address but I am now being restricted from opening a real account since I already had one using a different email address. How do I proceed. ---
**Author:** ![calends-advened-2](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@calends-advened-2](https://community.deriv.com/u/calends-advened-2)\ **Post date:** [January 31, 2023, 2:48pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/26 "2023-01-31T14:48:07Z")
ME TOOOO my account cannot verify…its giving me trouble ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [February 3, 2023, 7:47am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/27 "2023-02-03T07:47:13Z")
Dear community members, Thank you for joining us here! We regret to note all of these inconveniences you have to encounter. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. ---
**Author:** ![bobbles-afernan-2](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bobbles-afernan-2](https://community.deriv.com/u/bobbles-afernan-2)\ **Post date:** [February 6, 2023, 4:19am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/28 "2023-02-06T04:19:19Z")
How did you speak to a real support representative? I have been trying for a week, by looking at all the comments, I had no hope accept seeing your comment Live chat is only virtual chat bot? What did you do to speak to somebody? ---
**Author:** ![boylike-aerosat-2](https://avatars.discourse-cdn.com/v4/letter/b/ea5d25/32.png) [@boylike-aerosat-2](https://community.deriv.com/u/boylike-aerosat-2)\ **Post date:** [February 7, 2023, 8:51am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/29 "2023-02-07T08:51:25Z")
Same here its been weeks and my account has not been verified yet ---
**Author:** ![antient-adactyl-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@antient-adactyl-2](https://community.deriv.com/u/antient-adactyl-2)\ **Post date:** [February 7, 2023, 3:48pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/30 "2023-02-07T15:48:33Z")
pls i have submitted all credentials over 3days no response from pls do something asap thanks ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [February 10, 2023, 9:16am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/32 "2023-02-10T09:16:59Z")
Hello Community members, Thank you for joining us here. You may refer to the below link: > [@Have you verified your account?](https://community.deriv.com/t/have-you-verified-your-account/44863): > > Hello Deriv Community, You would have received an email from us recently, requesting the completion of your account verification process. This is highly encouraged to have a seamless trading experience. We have enabled the verification setting in your Deriv account. Please upload your proof of identification (POI) and proof of address (POA) to complete your account verification. If you see that a document is pending upload on your profile, do upload them accordingly. If the document upload fe… For better assistance and protection of your account’s data, kindly contact us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. Thank you. ---
**Author:** ![abaddon-aecidia-2](https://avatars.discourse-cdn.com/v4/letter/a/c4cdca/32.png) [@abaddon-aecidia-2](https://community.deriv.com/u/abaddon-aecidia-2)\ **Post date:** [February 11, 2023, 2:26pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/33 "2023-02-11T14:26:28Z")
It’s been five days now but still my account is not verified ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [February 14, 2023, 6:52am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/34 "2023-02-14T06:52:46Z")
Hello, @abaddon-aecidia-2. Thank you for joining our community! We are sorry to hear about the inconvenience. We would like to assist further on the issue, hence, we recommend you reach out to our Live Chat or WhatsApp for better assistance and protection of your account’s data. Thank you. ---
**Author:** ![challas-aeronef-2](https://avatars.discourse-cdn.com/v4/letter/c/dc4da7/32.png) [@challas-aeronef-2](https://community.deriv.com/u/challas-aeronef-2)\ **Post date:** [February 15, 2023, 1:05pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/35 "2023-02-15T13:05:11Z")
it as been over 3weeks i did my verification ti;; now it as been on pending for so look pls hlep me out i cant withdwal my funds ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [February 16, 2023, 7:50am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/36 "2023-02-16T07:50:35Z")
Hello @challas-aeronef-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. ---
**Author:** ![casinet-affairs-2](https://avatars.discourse-cdn.com/v4/letter/c/7c8e57/32.png) [@casinet-affairs-2](https://community.deriv.com/u/casinet-affairs-2)\ **Post date:** [February 21, 2023, 11:39pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/38 "2023-02-21T23:39:32Z")
segue meu comprovante de residencia ---
**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Post date:** [February 22, 2023, 2:22am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/39 "2023-02-22T02:22:34Z")
ola @casinet-affairs-2 obrigado por se juntar à comunidade! Lamentamos observar isso. Nosso Suporte ao Cliente está disponível 24 horas por dia, 7 dias por semana, entre em contato conosco via LiveChat, para melhor assistência e proteção dos dados da sua conta. Trabalharemos com você para resolver quaisquer problemas o mais rápido possível. Obrigado. ---
**Author:** ![banting-aeonium-2](https://avatars.discourse-cdn.com/v4/letter/b/3ec8ea/32.png) [@banting-aeonium-2](https://community.deriv.com/u/banting-aeonium-2)\ **Post date:** [March 1, 2023, 12:25pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/40 "2023-03-01T12:25:37Z")
I want to submit my proof of resident but the is an error occuring saying that " your address can not be changed" what do I do? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [March 2, 2023, 2:38am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/41 "2023-03-02T02:38:56Z")
Hello @banting-aeonium-2 , thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.175112354.148055195.1677650514-735896514.1640585798)** > > Trading platforms designed with you in mind. ---
**Author:** ![baclava-adnexed-2](https://avatars.discourse-cdn.com/v4/letter/b/7ab992/32.png) [@baclava-adnexed-2](https://community.deriv.com/u/baclava-adnexed-2)\ **Post date:** [March 9, 2023, 5:11pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/42 "2023-03-09T17:11:41Z")
> [@Proof of adress](https://community.deriv.com/t/proof-of-adress/26530/2): > > LiveChat Tem como arrumar essa conta minha anda hoje? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [March 15, 2023, 1:58am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/43 "2023-03-15T01:58:57Z")
Caro @baclava-adnexed-2 , obrigado por se juntar à nossa comunidade! Lamentamos saber disso. Para melhor auxiliá-lo em relação ao seu caso, por favor, entre em contato conosco via LiveChat, para melhor atendimento e proteção dos dados de sua conta. Trabalharemos com você para resolver quaisquer problemas o mais rápido possível. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.108290626.1104543695.1677375086-735896514.1640585798)** > > Trading platforms designed with you in mind. [Previous page](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411.md?page=1) [Next page](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411.md?page=3)