# Documents required to fully authenticate your account **URL:** \ **Category:** Accounts\ **Tags:** account, verification, mt5account\ **Created:** [March 2, 2022, 8:19am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411 "2022-03-02T08:19:42Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![bantery-affines-2](https://avatars.discourse-cdn.com/v4/letter/b/aeb1de/32.png) [@bantery-affines-2](https://community.deriv.com/u/bantery-affines-2)\ **Post date:** [March 20, 2023, 7:35am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/44 "2023-03-20T07:35:55Z")
and when will you approve my account…and it’s been 5d now ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [March 22, 2023, 2:02am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/45 "2023-03-22T02:02:25Z")
Dear @bantery-affines-2 , thank you for joining our community! We are sorry for any inconvenience caused. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.108290626.1104543695.1677375086-735896514.1640585798)** > > Trading platforms designed with you in mind. ---
**Author:** ![bovates-affrets-2](https://avatars.discourse-cdn.com/v4/letter/b/dec6dc/32.png) [@bovates-affrets-2](https://community.deriv.com/u/bovates-affrets-2)\ **Post date:** [March 29, 2023, 3:07pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/46 "2023-03-29T15:07:41Z")
Hi, I need help, I currently live with my mother and stepfather, but the house I live in is in my stepfather’s name, is it possible to approve my proof of residence? ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 29, 2023, 6:39pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/47 "2023-03-29T18:39:59Z")
Hi @bovates-affrets-2, Thank you for joining the community and for leaving us a comment. Unfortunately, we will not be able to approve the proof of residence bearing a name that is not yours. Please be reminded that the proof of residence must bear your full name and complete address as registered in your account. Feel free to reach out to our Customer Support team which is available 24/7 via the Live Chat, should you have any more inquiries. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![acquist-adipoid-2](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@acquist-adipoid-2](https://community.deriv.com/u/acquist-adipoid-2)\ **Post date:** [March 31, 2023, 2:42pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/48 "2023-03-31T14:42:36Z")
Made mistakes why change my date of birth my verification was declined how can I solved this problem ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 2, 2023, 3:09am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/49 "2023-04-02T03:09:01Z")
Dear @acquist-adipoid-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.258471434.1258686965.1679792746-817626789.1679792746)** > > Trading platforms designed with you in mind. ---
**Author:** ![catfoot-adactyl-2](https://avatars.discourse-cdn.com/v4/letter/c/58956e/32.png) [@catfoot-adactyl-2](https://community.deriv.com/u/catfoot-adactyl-2)\ **Post date:** [April 7, 2023, 1:52am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/50 "2023-04-07T01:52:04Z")
![Screenshot_20230407_071819](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/7/77a09dc47880d5ce7d4cb945c2d76dd2f458f50c.jpeg) 3month more a go but not verify ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [April 7, 2023, 2:19am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/51 "2023-04-07T02:19:08Z")
Hello, @catfoot-adactyl-2 . Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![afacing-aflaxen-2](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@afacing-aflaxen-2](https://community.deriv.com/u/afacing-aflaxen-2)\ **Post date:** [April 12, 2023, 7:22am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/52 "2023-04-12T07:22:16Z")
Asslam-o-Alikum problem issues solf plz ![Screenshot_20230410-180729](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/b/bec50c1ab983a2da21be624e19348fccc890d386.jpeg) [ua390781@gmail.com](mailto:ua390781@gmail.com) ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 12, 2023, 9:23am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/53 "2023-04-12T09:23:33Z")
Dear @afacing-aflaxen-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.258471434.1258686965.1679792746-817626789.1679792746)** > > Trading platforms designed with you in mind. ---
**Author:** ![afacing-aflaxen-2](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@afacing-aflaxen-2](https://community.deriv.com/u/afacing-aflaxen-2)\ **Post date:** [April 12, 2023, 12:09pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/54 "2023-04-12T12:09:04Z")
![Screenshot_20230410-180729](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/b/bec50c1ab983a2da21be624e19348fccc890d386.jpeg) ---
**Author:** ![antlers-aerobus-2](https://avatars.discourse-cdn.com/v4/letter/a/df788c/32.png) [@antlers-aerobus-2](https://community.deriv.com/u/antlers-aerobus-2)\ **Post date:** [April 12, 2023, 3:51pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/55 "2023-04-12T15:51:55Z")
Omg what else do you guys want from me, I already send a PDF WITH MY FULL NAME ON IT AND also my address, my main bank DOESN’T GIVE a print document with my address due to their politics i already asked them, that’s why I send my electricity bill, just tell me why, why you can’t accept my electricity bill if MY FULL NAME IS ON IT, omg any video call, live video chat ANYTHING, I want to use deriv again why is so hard… please help me with anything else… also live chat or support are only bots, never a real conversation with real people, to help us with this issues, why a electricity bill with full ID info, full address and some extra info via PDF cannot be used? ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [April 13, 2023, 2:34am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/56 "2023-04-13T02:34:58Z")
Hello, @antlers-aerobus-2 . Thank you for joining the community! You may refer to the below link: > [@Documents required to fully authenticate your account](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411): > > We will require our clients to authenticate their accounts. In order to do that, you need to provide us a proof of identity, a selfie, and proof of address. So, what are the types of documents we can accept? 1. Proof of identity types: National Identity Driver’s License Passport Government health card Electoral card / Voter’s card (e.g. for Nigeria clients) Student card (recognized university) Take note that proof of identity must have the following requirements: Showing your photo Not e… For better assistance and protection of your account’s data, kindly contact us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![antlers-aerobus-2](https://avatars.discourse-cdn.com/v4/letter/a/df788c/32.png) [@antlers-aerobus-2](https://community.deriv.com/u/antlers-aerobus-2)\ **Post date:** [April 13, 2023, 1:08pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/57 "2023-04-13T13:08:47Z")
I already send my electricity bill and ID on live chat, also why you are referring to me as antlers-areobus-2 ??? That’s not my name. ---
**Author:** ![badging-affraps-2](https://avatars.discourse-cdn.com/v4/letter/b/e56c9b/32.png) [@badging-affraps-2](https://community.deriv.com/u/badging-affraps-2)\ **Post date:** [April 13, 2023, 5:41pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/58 "2023-04-13T17:41:41Z")
![Screenshot_20230413_190025_com.android.chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3678cdb52f96759a1b78630dbcc7f8a78485293a.jpeg) I don’t know what to do now ---
**Author:** ![badging-affraps-2](https://avatars.discourse-cdn.com/v4/letter/b/e56c9b/32.png) [@badging-affraps-2](https://community.deriv.com/u/badging-affraps-2)\ **Post date:** [April 13, 2023, 5:42pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/59 "2023-04-13T17:42:18Z")
![Screenshot_20230413_190052_com.android.chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/5277b519ee65edf01e9cbace56ce2d09ab8db8a4.jpeg) ---
**Author:** ![badging-affraps-2](https://avatars.discourse-cdn.com/v4/letter/b/e56c9b/32.png) [@badging-affraps-2](https://community.deriv.com/u/badging-affraps-2)\ **Post date:** [April 13, 2023, 5:43pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/60 "2023-04-13T17:43:09Z")
![Screenshot_20230413_190233_com.android.chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/2a45ad396b3814ba18f7d0632f645731ccc7503a.jpeg) What must I do now really what ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 16, 2023, 3:46am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/61 "2023-04-16T03:46:35Z")
Dear @badging-affraps-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.258471434.1258686965.1679792746-817626789.1679792746)** > > Trading platforms designed with you in mind. ---
**Author:** ![abyssal-ablated-2](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abyssal-ablated-2](https://community.deriv.com/u/abyssal-ablated-2)\ **Post date:** [May 22, 2023, 8:15am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/66 "2023-05-22T08:15:35Z")
Hi, I first tried using Deriv about 3 years ago, had problems getting verified and also my address was not being accepted. Had to abandon it till recently. I think the problem might be because the address on my drivers license is different from my current place of residence which is where i got the utility bill i’m using for proof of address. Pls, how do i change my proof of identity to my voters card as it has the same address with my utility bill. Its where i now live. Thank you. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [May 22, 2023, 8:30am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/67 "2023-05-22T08:30:16Z")
Dear @abyssal-ablated-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.258471434.1258686965.1679792746-817626789.1679792746)** > > Trading platforms designed with you in mind. [Previous page](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411.md?page=2) [Next page](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411.md?page=4)