# Documents required to fully authenticate your account **URL:** \ **Category:** Accounts\ **Tags:** account, verification, mt5account\ **Created:** [March 2, 2022, 8:19am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411 "2022-03-02T08:19:42Z")\ **Posts on this page:** 8\ **Page:** 4
**Author:** ![befavor-afeared-2](https://avatars.discourse-cdn.com/v4/letter/b/35a633/32.png) [@befavor-afeared-2](https://community.deriv.com/u/befavor-afeared-2)\ **Post date:** [January 25, 2024, 12:30pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/68 "2024-01-25T12:30:42Z")
Good day I cant upload mine as it says 8mg but a PDF is much bigger i dont know what to do ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [February 15, 2024, 5:31am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/69 "2024-02-15T05:31:36Z")
Hi @befavor-afeared-2 , we apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![arrouse-airpost-2](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@arrouse-airpost-2](https://community.deriv.com/u/arrouse-airpost-2)\ **Post date:** [April 21, 2024, 1:57pm UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/70 "2024-04-21T13:57:06Z")
Llevo una semana completa y no me han verificado la prueba de identidad y la pegada de domicilio ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 22, 2024, 3:48am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/71 "2024-04-22T03:48:01Z")
Hola @arrouse-airpost-2 , le pedimos disculpas por el inconveniente causado. Gracias por permitirnos investigar más a fondo su caso. Nos complace informarle que el problema se ha resuelto a su favor. Si tiene más problemas, favor no dude en contactarnos a través de LiveChat o WhatsApp. ¡Gracias por su comprensión! > **[Trading en línea con Deriv | Simple. Flexible. Fiable.](https://deriv.com/es/help-centre/)** > > Plataformas de trading diseñadas pensando en usted. ---
**Author:** ![becharm-agamist-2](https://avatars.discourse-cdn.com/v4/letter/b/e19adc/32.png) [@becharm-agamist-2](https://community.deriv.com/u/becharm-agamist-2)\ **Post date:** [May 4, 2024, 6:51am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/72 "2024-05-04T06:51:49Z")
Hey, hope you well I’ve got an issue with my account cashier was blocked it been now more then 2 weeks I haven’t got a positive answer or feedback from you guys . I did submit all documents requested but till now you guys keep on telling me to wait I’ve requested to close my account so I can withdraw my funds but it still taking long . Please tell me what is going on More than 2 weeks without trading because I can’t even place a trade . I’m getting very frustrated and all my funds are blocked for no reason please tell me what is going on and why you can’t release my funds or solve my case ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [May 7, 2024, 2:56am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/73 "2024-05-07T02:56:21Z")
Hi @becharm-agamist-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![bandeng-airview-2](https://avatars.discourse-cdn.com/v4/letter/b/ec9cab/32.png) [@bandeng-airview-2](https://community.deriv.com/u/bandeng-airview-2)\ **Post date:** [June 10, 2024, 8:55am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/75 "2024-06-10T08:55:13Z")
I actually started feeling like Deriv is a scam, have tried to upload my letter from government as proof of address and it’s being rejected yet it’s part of the requirements have been suffering for weeks now due to this matter and even stopped trading inorder to first sort it out because I think am wasting time trading if I can’t withdraw my money ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 11, 2024, 5:26am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411/76 "2024-06-11T05:26:19Z")
Hello @bandeng-airview-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. [Previous page](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411.md?page=3)