# Dtrader not working

**URL:** https://community.deriv.com/t/dtrader-not-working/43567
**Category:** Deriv Trader
**Created:** [January 13, 2023, 1:32am UTC](https://community.deriv.com/t/dtrader-not-working/43567 "2023-01-13T01:32:03Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Wavw](https://avatars.discourse-cdn.com/v4/letter/w/f17d59/32.png) [@Wavw](https://community.deriv.com/u/Wavw)
#### Post date: [January 13, 2023, 1:32am UTC](https://community.deriv.com/t/dtrader-not-working/43567/1 "2023-01-13T01:32:03Z")

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![image_2023-01-12_203007425](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3adbfaa610fad45da00fd66bf5e1b52e06bea584.png)

Dtrader is laggy and im unable to see properly BOOM1000.  
I cant even see the charts now.  
i had this problem 2 days ago AND STILL doesn’t get fixed or resets to normal

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### Author: ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [January 13, 2023, 10:57am UTC](https://community.deriv.com/t/dtrader-not-working/43567/2 "2023-01-13T10:57:34Z")

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Dear Wavw, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.  
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)  
Regards,  
[Deriv.com](http://deriv.com/)

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### Author: ![carpers-acridid-2](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@carpers-acridid-2](https://community.deriv.com/u/carpers-acridid-2)
#### Post date: [March 24, 2023, 10:06pm UTC](https://community.deriv.com/t/dtrader-not-working/43567/4 "2023-03-24T22:06:32Z")

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Yes mine too hasn’t been showing the dtrader chart for the past two weeks,it’s blank white page.

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### Author: ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [March 25, 2023, 11:18am UTC](https://community.deriv.com/t/dtrader-not-working/43567/5 "2023-03-25T11:18:11Z")

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Hello @carpers-acridid-2 ,

Thank you for joining the community and for leaving us a comment.

We are truly sorry to hear that you are facing such an inconvenience.

For better protection of your account’s data, you may reach out to our Customer Support team which is available 24/7 via the Live Chat. We will work with you to resolve any issue as quickly as possible.

Thank you.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.