# E-wallet account closed or disabled

**URL:** <https://community.deriv.com/t/e-wallet-account-closed-or-disabled/43426>\
**Category:** Payments & Transactions\
**Tags:** ewallet\
**Created:** [January 11, 2023, 10:21am UTC](https://community.deriv.com/t/e-wallet-account-closed-or-disabled/43426 "2023-01-11T10:21:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [January 11, 2023, 10:21am UTC](https://community.deriv.com/t/e-wallet-account-closed-or-disabled/43426/1 "2023-01-11T10:21:11Z")

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Hello Deriv Community,

If your E-wallet account has been closed or disabled, please contact us via live chat and send us a screenshot from the E-wallet email to confirm that your E-wallet account has been closed/disabled.

Please ensure that the email screenshot shows your email address. You may reveal the information by clicking the arrow next to “to me” at the top part of your email.

Once we receive the screenshot, we’ll be able to help you.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [February 8, 2023, 8:53am UTC](https://community.deriv.com/t/e-wallet-account-closed-or-disabled/43426/2 "2023-02-08T08:53:35Z")

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