# email and 2FA issues

**URL:** https://community.deriv.com/t/email-and-2fa-issues/88068
**Category:** General Discussion
**Tags:** account
**Created:** [April 14, 2025, 9:17pm UTC](https://community.deriv.com/t/email-and-2fa-issues/88068 "2025-04-14T21:17:29Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![aediles-adossed-2](https://avatars.discourse-cdn.com/v4/letter/a/cc9497/32.png) [@aediles-adossed-2](https://community.deriv.com/u/aediles-adossed-2)
#### Post date: [April 14, 2025, 9:17pm UTC](https://community.deriv.com/t/email-and-2fa-issues/88068/1 "2025-04-14T21:17:29Z")

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Hello, Last week I had to reset my PC and I’m now unable to access emails do to 2FA code been sent to a phone number that is no longer active… Google has no live chat and every option mentioned I’ve tried… The email is just gone… I need to now change the email on my account to make withdrawals and such… I need help I can provide documents needed to prove it’s my account… To the Deriv team, I appreciate you guys but it shouldn’t have to be this hard and almost impossible for an email change. I need help.