# Failed Upload Proof of Address (POA)

**URL:** <https://community.deriv.com/t/failed-upload-proof-of-address-poa/45371>\
**Category:** FAQ\
**Created:** [January 31, 2023, 9:01am UTC](https://community.deriv.com/t/failed-upload-proof-of-address-poa/45371 "2023-01-31T09:01:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![armored-adicity-2](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@armored-adicity-2](https://community.deriv.com/u/armored-adicity-2)\
**Post date:** [January 31, 2023, 9:01am UTC](https://community.deriv.com/t/failed-upload-proof-of-address-poa/45371/1 "2023-01-31T09:01:22Z")

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Greetings Admin,

I’m having some issue uploading my proof of address (POA) thru the DTRADER web app as it won’t proceed showing and error as you can see on my screenshot.

 ![Screenshot 2023-01-31 135533](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/983dffe5d4b563992d22a144ba0899dd2772f6f9.jpeg)

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [January 31, 2023, 2:36pm UTC](https://community.deriv.com/t/failed-upload-proof-of-address-poa/45371/2 "2023-01-31T14:36:11Z")

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Dear @armored-adicity-2, we regret to note this. Our dedicated agents will be able to assist you with your concern. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
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