# Failing to login to my Affiliate account

**URL:** <https://community.deriv.com/t/failing-to-login-to-my-affiliate-account/88163>\
**Category:** General Discussion\
**Tags:** partner, affiliate\
**Created:** [May 18, 2025, 8:11pm UTC](https://community.deriv.com/t/failing-to-login-to-my-affiliate-account/88163 "2025-05-18T20:11:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![biaxial-abrotin-2](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@biaxial-abrotin-2](https://community.deriv.com/u/biaxial-abrotin-2)\
**Post date:** [May 18, 2025, 8:11pm UTC](https://community.deriv.com/t/failing-to-login-to-my-affiliate-account/88163/1 "2025-05-18T20:11:19Z")

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I asked my Deriv account to be tagged or be placed under someone. After that I failing to login to my affiliate account and CTrade account. I changed password many times no difference. Still failing to login

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**Author:** ![Ridzuan\_deriv](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Ridzuan\_deriv](https://community.deriv.com/u/Ridzuan_deriv)\
**Post date:** [May 19, 2025, 9:02am UTC](https://community.deriv.com/t/failing-to-login-to-my-affiliate-account/88163/2 "2025-05-19T09:02:00Z")

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Hi @biaxial-abrotin-2, we apologize for the inconvenience caused. Please be informed that our team has already reached out to you via email to address your case with the Ticket ID 7229580. If you have any further inquiries or issues, don’t hesitate to contact us through live chat. We’re here to help and would be delighted to assist you further. Thank you!

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