# failure to get my proof of residence

**URL:** <https://community.deriv.com/t/failure-to-get-my-proof-of-residence/974>\
**Category:** Accounts\
**Created:** [August 1, 2020, 4:47am UTC](https://community.deriv.com/t/failure-to-get-my-proof-of-residence/974 "2020-08-01T04:47:54Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![chipses-acajous-2](https://avatars.discourse-cdn.com/v4/letter/c/97f17d/32.png) [@chipses-acajous-2](https://community.deriv.com/u/chipses-acajous-2)\
**Post date:** [August 1, 2020, 4:47am UTC](https://community.deriv.com/t/failure-to-get-my-proof-of-residence/974/1 "2020-08-01T04:47:54Z")

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i was having a problem of account duplication,i was required to deposit some dollars and send my documents,unfortunately my residence adress didnt match and i was required to provide a proof of residence,but i am a student elsewhere in the country and i cant obtaim it from here…i cant access my account even for withdrawing money and i solely depend on it as i deposited the rest i had…please help me an altenative to proove that the account is actually mine,or atleast an access to withdraw some money