# financial assessment, proof of identity and proof of address

**URL:** <https://community.deriv.com/t/financial-assessment-proof-of-identity-and-proof-of-address/14833>\
**Category:** General Discussion\
**Created:** [August 10, 2021, 6:04pm UTC](https://community.deriv.com/t/financial-assessment-proof-of-identity-and-proof-of-address/14833 "2021-08-10T18:04:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bhajans-acosmic-2](https://avatars.discourse-cdn.com/v4/letter/b/58f4c7/32.png) [@bhajans-acosmic-2](https://community.deriv.com/u/bhajans-acosmic-2)\
**Post date:** [August 10, 2021, 6:04pm UTC](https://community.deriv.com/t/financial-assessment-proof-of-identity-and-proof-of-address/14833/1 "2021-08-10T18:04:51Z")

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![20210810_173406](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/1/149a46f713f514dc11bb915150edad0477881f08.jpeg)  
having trouble with proof of identity and proof of address, i can’t access them because they are frozen. please help

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**Author:** ![charnel-acouchy-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/charnel-acouchy-2/32/1218_2.png) [@charnel-acouchy-2](https://community.deriv.com/u/charnel-acouchy-2)\
**Post date:** [August 12, 2021, 10:16am UTC](https://community.deriv.com/t/financial-assessment-proof-of-identity-and-proof-of-address/14833/2 "2021-08-12T10:16:17Z")

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Hi…Good morning. You can’t access or do your verification until when you have to withdraw $5000 and above…except in few cases where deriv wants you to verify your account, then you can access your verification space.