# Financial assessment

**URL:** https://community.deriv.com/t/financial-assessment/24829
**Category:** Payments & Transactions
**Created:** [December 21, 2021, 2:25pm UTC](https://community.deriv.com/t/financial-assessment/24829 "2021-12-21T14:25:44Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![broiden-acquits-2](https://avatars.discourse-cdn.com/v4/letter/b/2bfe46/32.png) [@broiden-acquits-2](https://community.deriv.com/u/broiden-acquits-2)
#### Post date: [December 21, 2021, 2:25pm UTC](https://community.deriv.com/t/financial-assessment/24829/1 "2021-12-21T14:25:44Z")

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Hello, faced with such a problem as a blocked cash register. It is written that it is necessary to conduct a financial assessment, but when switching it gives an error with the following text: “An unexpected error occurred: Please refresh or try again in a few minutes.”. Updated several times, nothing helps.

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### Author: ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)
#### Post date: [December 29, 2021, 10:46am UTC](https://community.deriv.com/t/financial-assessment/24829/2 "2021-12-29T10:46:43Z")

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Hi, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.