Hello Deriv Community,
You will be able to obtain your MT5 server details on your mobile application.
To view all three servers, follow these steps: first, access the Manage Account option, then click on the plus symbol (+) to add a new account and select Deriv.com Limited as the broker.
If the servers are not listed, you must uninstall the app, update your mobile phone system to the latest version, and then reinstall the MT5 app. After completing these steps, all three servers should be visible.
The list of servers would be updated in a few seconds, you can verify this through the journal and then log in to your MT5 account.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
My login details are correct but cannot login to DMT5 Real Account (desk top). Only loging in succesfully on mobile app and web trader. Demo works properly on all 3 platforms (DMT5, Mobile and web) with same password. I have noticed that Demo i connecting through Singapore and Frankfurt servers and Real account shows Africa, Germany etc , I am not sure whether this is course of the problem, please help me.
Hello, @averted-abreact-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Am having issues logging in to meta 5 trading app
My password and login ID is correct
If I try to log in, I will be told authorization failed
It’s really really frustrating me:sleepy:
Please what can I do to resolve it
