# Follow-up on Refund Request

**URL:** <https://community.deriv.com/t/follow-up-on-refund-request/88423>\
**Category:** FAQ\
**Tags:** account\
**Created:** [July 28, 2025, 4:32pm UTC](https://community.deriv.com/t/follow-up-on-refund-request/88423 "2025-07-28T16:32:08Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![brisket-alights-2](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@brisket-alights-2](https://community.deriv.com/u/brisket-alights-2)\
**Post date:** [July 28, 2025, 4:32pm UTC](https://community.deriv.com/t/follow-up-on-refund-request/88423/1 "2025-07-28T16:32:08Z")

</div>

I mistakenly sent the wrong amount and already reached out to customer service. I was told I would get feedback and the money today, being Monday. However, Monday is almost over and I haven’t heard back yet. Here’s the ticket number: #22926720 @juanjo

---

<div class="post-metadata">

**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\
**Post date:** [July 28, 2025, 8:50pm UTC](https://community.deriv.com/t/follow-up-on-refund-request/88423/2 "2025-07-28T20:50:58Z")

</div>

Hello @brisket-alights-2 we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through live chat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

---

<div class="post-metadata">

**Author:** ![brisket-alights-2](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@brisket-alights-2](https://community.deriv.com/u/brisket-alights-2)\
**Post date:** [July 29, 2025, 3:47am UTC](https://community.deriv.com/t/follow-up-on-refund-request/88423/3 "2025-07-29T03:47:09Z")

</div>

Nobody has reached out to me via email concerning the refund @juanjo

---

<div class="post-metadata">

**Author:** ![betrays-almagra-2](https://avatars.discourse-cdn.com/v4/letter/b/43a26b/32.png) [@betrays-almagra-2](https://community.deriv.com/u/betrays-almagra-2)\
**Post date:** [July 31, 2025, 2:05pm UTC](https://community.deriv.com/t/follow-up-on-refund-request/88423/4 "2025-07-31T14:05:36Z")

</div>

Did you got your refund yet?

---

<div class="post-metadata">

**Author:** ![brisket-alights-2](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@brisket-alights-2](https://community.deriv.com/u/brisket-alights-2)\
**Post date:** [August 2, 2025, 9:44am UTC](https://community.deriv.com/t/follow-up-on-refund-request/88423/5 "2025-08-02T09:44:46Z")

</div>

No, I haven’t. Can you help?

---

<div class="post-metadata">

**Author:** ![biallyl-aliquid-2](https://avatars.discourse-cdn.com/v4/letter/b/6f9a4e/32.png) [@biallyl-aliquid-2](https://community.deriv.com/u/biallyl-aliquid-2)\
**Post date:** [August 5, 2025, 5:06am UTC](https://community.deriv.com/t/follow-up-on-refund-request/88423/6 "2025-08-05T05:06:12Z")

</div>

Sorry for the inconvenience,we’re you helped?