# freezing of Crash 500 on MT5
**URL:** https://community.deriv.com/t/freezing-of-crash-500-on-mt5/2257
**Category:** Deriv MT5
**Created:** [August 11, 2020, 10:07am UTC](https://community.deriv.com/t/freezing-of-crash-500-on-mt5/2257 "2020-08-11T10:07:40Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@algific-abraded-2](https://community.deriv.com/u/algific-abraded-2)
#### Post date: [August 11, 2020, 10:07am UTC](https://community.deriv.com/t/freezing-of-crash-500-on-mt5/2257/1 "2020-08-11T10:07:40Z")
I would like to appeal and ask Deriv to refund my money lost due to a Crash 500 gap that happened yesterday (07 August 2020) as I believe that this was pure manipulation.
I had running trades for Crash 500 when Boom, Crash and Step indices froze on my MT5 for about 3 hours. When I woke up I found that the resultant gap caused me to blow my account (i.e a loss of $180.17). I was not notified of any system maintenance and this freezing of Crash made it beyond my control to manage my risk.
---
### Author:  [@Alvi\_Deriv](https://community.deriv.com/u/Alvi_Deriv)
#### Post date: [August 11, 2020, 10:08am UTC](https://community.deriv.com/t/freezing-of-crash-500-on-mt5/2257/2 "2020-08-11T10:08:57Z")
A post was merged into an existing topic: [Boom and crash freezing](https://community.deriv.com/t/boom-and-crash-freezing/1883)
---
### Author:  [@Alvi\_Deriv](https://community.deriv.com/u/Alvi_Deriv)
#### Post date: [August 11, 2020, 10:08am UTC](https://community.deriv.com/t/freezing-of-crash-500-on-mt5/2257/3 "2020-08-11T10:08:58Z")