# frozen mt5 **URL:** https://community.deriv.com/t/frozen-mt5/6271 **Category:** General Discussion **Created:** [March 23, 2021, 12:43am UTC](https://community.deriv.com/t/frozen-mt5/6271 "2021-03-23T00:43:56Z") **Posts on this page:** 10 **Page:** 1
### Author: ![casitas-accrual-2](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@casitas-accrual-2](https://community.deriv.com/u/casitas-accrual-2) #### Post date: [March 23, 2021, 12:43am UTC](https://community.deriv.com/t/frozen-mt5/6271/1 "2021-03-23T00:43:56Z")
hello, is anyone elses mt5 platform frozen, i am afraid my account will stopout and it will be due to system failure ---
### Author: ![bolimba-adjudge-1](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@bolimba-adjudge-1](https://community.deriv.com/u/bolimba-adjudge-1) #### Post date: [March 23, 2021, 12:47am UTC](https://community.deriv.com/t/frozen-mt5/6271/2 "2021-03-23T00:47:05Z")
What’s causing that in the first place ---
### Author: ![casitas-accrual-2](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@casitas-accrual-2](https://community.deriv.com/u/casitas-accrual-2) #### Post date: [March 23, 2021, 12:48am UTC](https://community.deriv.com/t/frozen-mt5/6271/3 "2021-03-23T00:48:57Z")
not sure, but it happens sometimes,… issues with the servers i think, its very unfair, ---
### Author: ![casitas-accrual-2](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@casitas-accrual-2](https://community.deriv.com/u/casitas-accrual-2) #### Post date: [March 23, 2021, 12:50am UTC](https://community.deriv.com/t/frozen-mt5/6271/4 "2021-03-23T00:50:09Z")
is there a number i can call, im freaking out ---
### Author: ![biblist-acemila-2](https://avatars.discourse-cdn.com/v4/letter/b/a9a28c/32.png) [@biblist-acemila-2](https://community.deriv.com/u/biblist-acemila-2) #### Post date: [March 24, 2021, 5:11am UTC](https://community.deriv.com/t/frozen-mt5/6271/5 "2021-03-24T05:11:19Z")
Has it been fixed yet? ---
### Author: ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli) #### Post date: [March 24, 2021, 5:13am UTC](https://community.deriv.com/t/frozen-mt5/6271/6 "2021-03-24T05:13:35Z")
We had scheduled maintenance on the 23rd March and it is working fine now. ![Screenshot 2021-03-21 at 6.28.43 PM](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/1X/ce6daeb088bc85fe60a876cdcb2609d3f19fb979.png) ---
### Author: ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli) #### Post date: [March 24, 2021, 5:14am UTC](https://community.deriv.com/t/frozen-mt5/6271/7 "2021-03-24T05:14:21Z")
@biblist-acemila-2 are you still facing any error? can you please attach a screenshot for us to check and assist you? ---
### Author: ![biblist-acemila-2](https://avatars.discourse-cdn.com/v4/letter/b/a9a28c/32.png) [@biblist-acemila-2](https://community.deriv.com/u/biblist-acemila-2) #### Post date: [March 24, 2021, 3:55pm UTC](https://community.deriv.com/t/frozen-mt5/6271/8 "2021-03-24T15:55:38Z")
Thank you for your concern, but its ok now. Thanks. ---
### Author: ![biblist-acemila-2](https://avatars.discourse-cdn.com/v4/letter/b/a9a28c/32.png) [@biblist-acemila-2](https://community.deriv.com/u/biblist-acemila-2) #### Post date: [March 24, 2021, 3:57pm UTC](https://community.deriv.com/t/frozen-mt5/6271/9 "2021-03-24T15:57:37Z")
It’s ok now, thanks for the concern. ---
### Author: ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli) #### Post date: [March 25, 2021, 2:58am UTC](https://community.deriv.com/t/frozen-mt5/6271/10 "2021-03-25T02:58:48Z")
That is great! Happy trading! 😊