# Fund transfer issue mt5 **URL:** \ **Category:** General Discussion\ **Created:** [July 15, 2024, 5:21pm UTC](https://community.deriv.com/t/fund-transfer-issue-mt5/87095 "2024-07-15T17:21:28Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![asinico-aidless-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/asinico-aidless-2/32/7333_2.png) [@asinico-aidless-2](https://community.deriv.com/u/asinico-aidless-2)\ **Post date:** [July 15, 2024, 5:21pm UTC](https://community.deriv.com/t/fund-transfer-issue-mt5/87095/1 "2024-07-15T17:21:29Z")
I transfer 17.63 dollar from mt5 to deriv acc I got error no response from cashier Money detected from mt5 not reflected in deriv Then i make again transfer is successful not where my other 17.63 Deriv open tickets but response Live chat so poor response shut down my chat ![Screenshot_2024-07-15-19-57-51-31_0bea77daeacc231008e293164131bafa](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/d/d2c7a9b45621e2959d574461bbf1add6e94b5bc1.jpeg) ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [July 15, 2024, 6:22pm UTC](https://community.deriv.com/t/fund-transfer-issue-mt5/87095/2 "2024-07-15T18:22:11Z")
Hello @asinico-aidless-2 , we’re truly sorry for the inconvenience. To make things right, our team has already escalated thsi issue to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![asinico-aidless-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/asinico-aidless-2/32/7333_2.png) [@asinico-aidless-2](https://community.deriv.com/u/asinico-aidless-2)\ **Post date:** [July 15, 2024, 6:57pm UTC](https://community.deriv.com/t/fund-transfer-issue-mt5/87095/3 "2024-07-15T18:57:29Z")
Nothing will work still 48 hour on my case ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [July 15, 2024, 7:00pm UTC](https://community.deriv.com/t/fund-transfer-issue-mt5/87095/4 "2024-07-15T19:00:24Z")
Hi @asinico-aidless-2 we are very sorry that you are going through this, don’t worry, our team is already aware of this ongoing issue, we will rever to you as soon as possible. We will contact you in a short time. Thank you for understanding. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Trading en línea con Deriv | Simple. Flexible. Fiable.](https://deriv.com/es/help-centre/)** > > Plataformas de trading diseñadas pensando en usted. ---
**Author:** ![asinico-aidless-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/asinico-aidless-2/32/7333_2.png) [@asinico-aidless-2](https://community.deriv.com/u/asinico-aidless-2)\ **Post date:** [July 15, 2024, 8:58pm UTC](https://community.deriv.com/t/fund-transfer-issue-mt5/87095/5 "2024-07-15T20:58:44Z")
Still facing issue but no response from deriv or live chat ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [July 15, 2024, 9:16pm UTC](https://community.deriv.com/t/fund-transfer-issue-mt5/87095/6 "2024-07-15T21:16:15Z")
Hi @asinico-aidless-2 we understand. however, as mentioned above, we escalated this query for the relevant team to review. We ask you for patience and don’t worry, we will be replying to you as soon as possible! Thank you for understanding. > **[Trading en línea con Deriv | Simple. Flexible. Fiable.](https://deriv.com/es/help-centre/)** > > Plataformas de trading diseñadas pensando en usted. ---
**Author:** ![asinico-aidless-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/asinico-aidless-2/32/7333_2.png) [@asinico-aidless-2](https://community.deriv.com/u/asinico-aidless-2)\ **Post date:** [July 15, 2024, 10:15pm UTC](https://community.deriv.com/t/fund-transfer-issue-mt5/87095/7 "2024-07-15T22:15:55Z")
Still not a valid question