funds disappearing

i got funds transferred to my account and I wanted to move them to mt5 it says i don’t have funds

I was trading yesterday perfectly fine then today boom my account was blowed what’s going on deriv is this how u treat ur clients

Hi @broughs-accrues-2, thank you for posting on our Deriv Community and we can understand your concerns. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

your live chat dont work, Been refreshing and trying to live chat and it never loads.

Hi, you may go to and find the chat icon as shown in the screenshot