# Funds have been deducted from my bank, but not being reflected in Derive account **URL:** \ **Category:** General Discussion\ **Created:** [August 18, 2023, 9:02pm UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527 "2023-08-18T21:02:17Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![abrased-abraser-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@abrased-abraser-2](https://community.deriv.com/u/abrased-abraser-2)\ **Post date:** [August 18, 2023, 9:02pm UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/1 "2023-08-18T21:02:17Z")
I’ve tried to add funds via UPI (meant to be instant) and the money has been deducted from my bank account, but my Deriv account hasn’t been credited and it has been more than 5 days now. I’ve logged a ticket, but your livechat as well as the team that handles tickets sucks. They simply copy/paste canned responses, so I’m trying my luck, seeking help here in your forums. Maybe you’ll show better standards here, given that this forum is open to public and everyone can watch everything. I’m missing $300 in two transactions of $150 each. None of which has been credited to my Deriv account. Ticket #3CJNV ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [August 20, 2023, 7:48am UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/2 "2023-08-20T07:48:02Z")
Hi @abrased-abraser-2, thank you for joining our community! We are sorry to hear that your deposit has not been credited. Rest assured, our team is currently checking on your case and will get back to you as soon as they can. Thank you for your kind understanding and cooperation. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![abrased-abraser-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@abrased-abraser-2](https://community.deriv.com/u/abrased-abraser-2)\ **Post date:** [August 21, 2023, 3:15am UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/3 "2023-08-21T03:15:05Z")
I know your team should be looking into this as there’s an existing ticket which I’ve shared in my post, but are they really making any progress? Deposit was made on 14th and it’s 21st. It’s been a week. Note that the deposit was made using UPI, which states that deposit via UPI is instant. ---
**Author:** ![abrased-abraser-2](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@abrased-abraser-2](https://community.deriv.com/u/abrased-abraser-2)\ **Post date:** [August 29, 2023, 5:44pm UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/4 "2023-08-29T17:44:18Z")
It has been over 15 days now. I’m still waiting for this issue to be resolved. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [August 30, 2023, 1:22am UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/5 "2023-08-30T01:22:12Z")
Hi @abrased-abraser-2. We are sorry to hear this. Upon checking, kindly be informed that it would take 5-15 working days for the funds to reflect on your account. If your Deriv cashier has yet to receive the funds after the 4th of September, you may get back to us, we will assist you accordingly by contacting the bank. Furthermore, kindly respond to the ticket or contact us via Live Chat for further assistance and protection of your account details. We thank you for your kind understanding and cooperation. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![chinker-airport-2](https://avatars.discourse-cdn.com/v4/letter/c/b9bd4f/32.png) [@chinker-airport-2](https://community.deriv.com/u/chinker-airport-2)\ **Post date:** [May 21, 2024, 3:26pm UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/6 "2024-05-21T15:26:00Z")
I funded my account since Thursday through online transfer and it hasn’t reflected in my account and the money has been deducted from my bank. I don’t know what to do. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [May 26, 2024, 9:32am UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/7 "2024-05-26T09:32:54Z")
Hi @chinker-airport-2, thank you for joining our community! In regards to your deposit, kindly refer to this article below: > [@Information needed for the uncredited deposit](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939): > > Hi Deriv Community Members, bulb [image] If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance. Before that, kindly ensure that you have all this information ready for our agents to check further on the uncredited deposit. For uncredited deposit issues, we require proper proof of transfer/deposit from your payment method provider for us to check further. Please ensure your proof of transfer included the inform… If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![brazils-acosmic-2](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@brazils-acosmic-2](https://community.deriv.com/u/brazils-acosmic-2)\ **Post date:** [August 17, 2024, 6:42am UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/8 "2024-08-17T06:42:44Z")
Hello did you end up getting your refund? And how long did it take? I’m currently facing same issue. Made a deposit using zingpay but it was not credited to my account. However the transaction went through from my bank account. This is very frustrating, Deriv has to seriously work on this issue ---
**Author:** ![Ridzuan\_deriv](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Ridzuan\_deriv](https://community.deriv.com/u/Ridzuan_deriv)\ **Post date:** [August 19, 2024, 9:02am UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/9 "2024-08-19T09:02:00Z")
Hi @brazils-acosmic-2, thank you for joining our community! We regret that your deposit has not been credited. Please rest assured that our team is investigating the matter and will update you as soon as possible. Thank you for your understanding and cooperation. ---
**Author:** ![agonium-adossee-2](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@agonium-adossee-2](https://community.deriv.com/u/agonium-adossee-2)\ **Post date:** [September 1, 2025, 2:24pm UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/12 "2025-09-01T14:24:15Z")
DID YOU RECIEVE YOUR FUNDS? AND HOW LONG DID IT TAKE? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [September 18, 2025, 8:37am UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527/13 "2025-09-18T08:37:12Z")
Hi @agonium-adossee-2 , thanks for reaching out. If you have any issues or concerns about your funds, please let us know the details so we can assist you. You’re also welcome to contact our support team via live chat or WhatsApp for quicker help. We’re here to support you and ensure your experience is smooth and secure. If you have any other questions, feel free to ask! [https://deriv.com/help-centre/](https://deriv.com/help-centre/)