# Haven't received my money due to maintenance

**URL:** <https://community.deriv.com/t/havent-received-my-money-due-to-maintenance/23250>\
**Category:** Payments & Transactions\
**Created:** [November 17, 2021, 4:51pm UTC](https://community.deriv.com/t/havent-received-my-money-due-to-maintenance/23250 "2021-11-17T16:51:06Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![capsful-accurse-2](https://avatars.discourse-cdn.com/v4/letter/c/b487fb/32.png) [@capsful-accurse-2](https://community.deriv.com/u/capsful-accurse-2)\
**Post date:** [November 17, 2021, 4:51pm UTC](https://community.deriv.com/t/havent-received-my-money-due-to-maintenance/23250/1 "2021-11-17T16:51:06Z")

</div>

Hi sir or madam,

I made redrawal on the 16th of this month but haven’t received the money, I later realized you doing maintenance so I decided to prompt you about it. Thanks

Best regards

Emmanuel.

---

<div class="post-metadata">

**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [November 18, 2021, 8:07am UTC](https://community.deriv.com/t/havent-received-my-money-due-to-maintenance/23250/2 "2021-11-18T08:07:01Z")

</div>

@capsful-accurse-2 ,. What method did you use to make a withdrawal?