# Having a problem with my account verification **URL:** \ **Category:** FAQ\ **Created:** [May 12, 2021, 12:46pm UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131 "2021-05-12T12:46:57Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![approof-achages-2](https://avatars.discourse-cdn.com/v4/letter/a/58956e/32.png) [@approof-achages-2](https://community.deriv.com/u/approof-achages-2)\ **Post date:** [May 12, 2021, 12:46pm UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/1 "2021-05-12T12:46:57Z")
Hi I sent bank statement with Stamp & Verified by Bank(FNB) actually here in south Africa we do printout Statements from the ATM. BUT they still want Stamp And signature ---
**Author:** ![caldera-adeuism-2](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@caldera-adeuism-2](https://community.deriv.com/u/caldera-adeuism-2)\ **Post date:** [May 23, 2022, 1:09am UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/2 "2022-05-23T01:09:55Z")
hiihi my hii how long does it take for deriv to verify my account fully ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 30, 2022, 10:22am UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/3 "2022-05-30T10:22:00Z")
Hi @caldera-adeuism-2 Thank you for posting in our Deriv Community. You may refer to the below article for more information on the timeframe for the account verification: [Account Verification Process Timeframe](https://community.deriv.com/t/account-verification-process-timeframe/30579) If you have any further inquiries, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![agamies-acumens-2](https://avatars.discourse-cdn.com/v4/letter/a/c0e974/32.png) [@agamies-acumens-2](https://community.deriv.com/u/agamies-acumens-2)\ **Post date:** [February 5, 2023, 7:22pm UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/4 "2023-02-05T19:22:23Z")
Am trying to verify my address but it keeps saying this address cant be changed , the robots on live charts dont offer any help ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [February 10, 2023, 9:23am UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/5 "2023-02-10T09:23:35Z")
Hello @agamies-acumens-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![catlike-adjuror-2](https://avatars.discourse-cdn.com/v4/letter/c/ad7895/32.png) [@catlike-adjuror-2](https://community.deriv.com/u/catlike-adjuror-2)\ **Post date:** [February 26, 2023, 9:46pm UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/6 "2023-02-26T21:46:39Z")
hi how are you sir i was submitted my dacuments before 20 days but still pending please help me ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [February 27, 2023, 7:14am UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/7 "2023-02-27T07:14:52Z")
Hello @catlike-adjuror-2 , thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.108290626.1104543695.1677375086-735896514.1640585798)** > > Trading platforms designed with you in mind. ---
**Author:** ![belloot-agamous-2](https://avatars.discourse-cdn.com/v4/letter/b/f17d59/32.png) [@belloot-agamous-2](https://community.deriv.com/u/belloot-agamous-2)\ **Post date:** [June 16, 2023, 9:44pm UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/8 "2023-06-16T21:44:34Z")
I have a problem l have logged into deriv and l have submitted my documents for identification and Proof of residence its heen a week now what should l do to get verified quick because l cant do anything without being verified Please help please ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 18, 2023, 3:32am UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/9 "2023-06-18T03:32:55Z")
Dear @belloot-agamous-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![chayote-aguroth-2](https://avatars.discourse-cdn.com/v4/letter/c/ea666f/32.png) [@chayote-aguroth-2](https://community.deriv.com/u/chayote-aguroth-2)\ **Post date:** [November 27, 2023, 8:59am UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/10 "2023-11-27T08:59:16Z")
hello,I was asked to verify my address again I need assistance thanks ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [November 28, 2023, 1:37am UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131/11 "2023-11-28T01:37:51Z")
Hi @chayote-aguroth-2, we apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via Live Chat or WhatsApp. Thank you for your understanding! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.