# Hello cashier is locked

**URL:** <https://community.deriv.com/t/hello-cashier-is-locked/88241>\
**Category:** Deriv P2P\
**Tags:** account\
**Created:** [June 15, 2025, 12:05pm UTC](https://community.deriv.com/t/hello-cashier-is-locked/88241 "2025-06-15T12:05:42Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![beastie-alforja-2](https://avatars.discourse-cdn.com/v4/letter/b/eb9ed0/32.png) [@beastie-alforja-2](https://community.deriv.com/u/beastie-alforja-2)\
**Post date:** [June 15, 2025, 12:05pm UTC](https://community.deriv.com/t/hello-cashier-is-locked/88241/1 "2025-06-15T12:05:42Z")

</div>

Hello cashier is locked

---

<div class="post-metadata">

**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\
**Post date:** [July 7, 2025, 12:38pm UTC](https://community.deriv.com/t/hello-cashier-is-locked/88241/2 "2025-07-07T12:38:15Z")

</div>

Hello @beastie-alforja-2 ,thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

---

<div class="post-metadata">

**Author:** ![alcaeus-ambient-1](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@alcaeus-ambient-1](https://community.deriv.com/u/alcaeus-ambient-1)\
**Post date:** [July 18, 2025, 1:38pm UTC](https://community.deriv.com/t/hello-cashier-is-locked/88241/3 "2025-07-18T13:38:06Z")

</div>

Am Eunice wambui my cashier is locked,my ticket A ticket ID: 18792769 has already been generated and escalated to the appropriate department.

L1 • 22m ago

Please kindly search for an email titled “Deriv Support Ticket” or “18792769” in your inbox. We kindly request that you respond to the ticket with the requested information in order for our team to proceed with unlocking your account.