# Hello good people be warn about Deriv working hand in hand with a scammers. I reported the scammers to deriv but instead of getting help they say is not deriv responsible but in another side the scammers is using Deriv material to scam us

**URL:** <https://community.deriv.com/t/hello-good-people-be-warn-about-deriv-working-hand-in-hand-with-a-scammers-i-reported-the-scammers-to-deriv-but-instead-of-getting-help-they-say-is-not-deriv-responsible-but-in-another-side-the-scammers-is-using-deriv-material-to-scam-us/87431>\
**Category:** General Discussion\
**Created:** [September 21, 2024, 1:21pm UTC](https://community.deriv.com/t/hello-good-people-be-warn-about-deriv-working-hand-in-hand-with-a-scammers-i-reported-the-scammers-to-deriv-but-instead-of-getting-help-they-say-is-not-deriv-responsible-but-in-another-side-the-scammers-is-using-deriv-material-to-scam-us/87431 "2024-09-21T13:21:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![blunger-aerosat-2](https://avatars.discourse-cdn.com/v4/letter/b/b782af/32.png) [@blunger-aerosat-2](https://community.deriv.com/u/blunger-aerosat-2)\
**Post date:** [September 21, 2024, 1:21pm UTC](https://community.deriv.com/t/hello-good-people-be-warn-about-deriv-working-hand-in-hand-with-a-scammers-i-reported-the-scammers-to-deriv-but-instead-of-getting-help-they-say-is-not-deriv-responsible-but-in-another-side-the-scammers-is-using-deriv-material-to-scam-us/87431/1 "2024-09-21T13:21:25Z")

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Hello good people be warn about Deriv working hand in hand with a scammers. I reported the scammers to deriv but instead of getting help they say is not deriv responsible but in another side the scammers is using Deriv material to scam us

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [September 21, 2024, 4:38pm UTC](https://community.deriv.com/t/hello-good-people-be-warn-about-deriv-working-hand-in-hand-with-a-scammers-i-reported-the-scammers-to-deriv-but-instead-of-getting-help-they-say-is-not-deriv-responsible-but-in-another-side-the-scammers-is-using-deriv-material-to-scam-us/87431/2 "2024-09-21T16:38:05Z")

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Hi @blunger-aerosat-2, we’re truly sorry for the inconvenience. To make things right, our team has already escalated your case to the relevant team for a thorough review.

Our standard email response timeframe is from 1 up to 3 working days, however our team makes sure to solve all queries in the most timely and swift manner.

If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further.

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