# Hello I havé been unable to login on to my live account on meta5 it keeps showing me demo account Instead of live account **URL:** \ **Category:** FAQ\ **Created:** [February 24, 2023, 10:41am UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842 "2023-02-24T10:41:47Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![banians-adjourn-2](https://avatars.discourse-cdn.com/v4/letter/b/8e8cbc/32.png) [@banians-adjourn-2](https://community.deriv.com/u/banians-adjourn-2)\ **Post date:** [February 24, 2023, 10:41am UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842/1 "2023-02-24T10:41:47Z")
I don’t how to go about it my meta5 app keep showing me demo account Instead of deriv-live server ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [February 24, 2023, 2:20pm UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842/2 "2023-02-24T14:20:03Z")
Dear @banians-adjourn-2, we regret to note this. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![banians-adjourn-2](https://avatars.discourse-cdn.com/v4/letter/b/8e8cbc/32.png) [@banians-adjourn-2](https://community.deriv.com/u/banians-adjourn-2)\ **Post date:** [February 24, 2023, 2:42pm UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842/3 "2023-02-24T14:42:10Z")
Live chat is not helping matters for me ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [February 24, 2023, 4:14pm UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842/4 "2023-02-24T16:14:45Z")
Hello @banians-adjourn-2, thank you for your response. We are sorry for this inconvenience. Please note that your issue needs to be addressed to our agents via Live Chat for your account’s data protection and further assistance. We recommend you read the following article on how to use Live Chat and get assistance from our agents in real-time. > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![capable-alerter-1](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@capable-alerter-1](https://community.deriv.com/u/capable-alerter-1)\ **Post date:** [May 12, 2023, 8:10am UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842/5 "2023-05-12T08:10:09Z")
I need help i cant switch to my real account ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [May 12, 2023, 11:46am UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842/6 "2023-05-12T11:46:34Z")
Dear @capable-alerter-1 Thank you for joining the community. We are sorry for this inconvenience. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind.