# Hello I havé been unable to login on to my live account on meta5 it keeps showing me demo account Instead of live account

**URL:** <https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842>\
**Category:** FAQ\
**Created:** [February 24, 2023, 10:41am UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842 "2023-02-24T10:41:47Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [February 24, 2023, 4:14pm UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842/4 "2023-02-24T16:14:45Z")

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Hello @banians-adjourn-2, thank you for your response. We are sorry for this inconvenience. Please note that your issue needs to be addressed to our agents via Live Chat for your account’s data protection and further assistance.  
We recommend you read the following article on how to use Live Chat and get assistance from our agents in real-time.

> [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541):
>
> Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o…

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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