# Hello, I made a deposit of 20.60 dollars and my money still hasn’t arrived\< I need a solution for my urgent problem.

**URL:** https://community.deriv.com/t/hello-i-made-a-deposit-of-20-60-dollars-and-my-money-still-hasn-t-arrived-i-need-a-solution-for-my-urgent-problem/87330
**Category:** General Discussion
**Created:** [August 24, 2024, 3:56pm UTC](https://community.deriv.com/t/hello-i-made-a-deposit-of-20-60-dollars-and-my-money-still-hasn-t-arrived-i-need-a-solution-for-my-urgent-problem/87330 "2024-08-24T15:56:24Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![amidins-affined-2](https://avatars.discourse-cdn.com/v4/letter/a/a9a28c/32.png) [@amidins-affined-2](https://community.deriv.com/u/amidins-affined-2)
#### Post date: [August 24, 2024, 3:56pm UTC](https://community.deriv.com/t/hello-i-made-a-deposit-of-20-60-dollars-and-my-money-still-hasn-t-arrived-i-need-a-solution-for-my-urgent-problem/87330/1 "2024-08-24T15:56:24Z")

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![Screenshot_2024-08-23-18-18-21-058_com.touchin.perfectmoney-picsay](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/2d27c6e84e56cab0b35c4cd436f3d02a6552e3af.jpeg)

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### Author: ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [August 24, 2024, 10:25pm UTC](https://community.deriv.com/t/hello-i-made-a-deposit-of-20-60-dollars-and-my-money-still-hasn-t-arrived-i-need-a-solution-for-my-urgent-problem/87330/2 "2024-08-24T22:25:19Z")

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Hello @amidins-affined-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case.

If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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### Author: ![amidins-affined-2](https://avatars.discourse-cdn.com/v4/letter/a/a9a28c/32.png) [@amidins-affined-2](https://community.deriv.com/u/amidins-affined-2)
#### Post date: [August 25, 2024, 10:00am UTC](https://community.deriv.com/t/hello-i-made-a-deposit-of-20-60-dollars-and-my-money-still-hasn-t-arrived-i-need-a-solution-for-my-urgent-problem/87330/3 "2024-08-25T10:00:24Z")

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What do I need to do to get my money back, please?

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### Author: ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [August 27, 2024, 6:43pm UTC](https://community.deriv.com/t/hello-i-made-a-deposit-of-20-60-dollars-and-my-money-still-hasn-t-arrived-i-need-a-solution-for-my-urgent-problem/87330/4 "2024-08-27T18:43:59Z")

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Hi @amidins-affined-2! We understand how concerned you are. Kindly note that we have sent you an email on Saturday, August 24th.

Please don’t hesitate to reach out to us or respond to our email with the details we requested in our previous communication. We’re here to work closely with you to resolve the issue promptly.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.