# Hello. I submitted my documents for verification. I have not received any feedback for the past week, i cannot make any deposit at the moment

**URL:** <https://community.deriv.com/t/hello-i-submitted-my-documents-for-verification-i-have-not-received-any-feedback-for-the-past-week-i-cannot-make-any-deposit-at-the-moment/67996>\
**Category:** General Discussion\
**Created:** [November 1, 2023, 12:08am UTC](https://community.deriv.com/t/hello-i-submitted-my-documents-for-verification-i-have-not-received-any-feedback-for-the-past-week-i-cannot-make-any-deposit-at-the-moment/67996 "2023-11-01T00:08:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anorexy-agreing-2](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@anorexy-agreing-2](https://community.deriv.com/u/anorexy-agreing-2)\
**Post date:** [November 1, 2023, 12:08am UTC](https://community.deriv.com/t/hello-i-submitted-my-documents-for-verification-i-have-not-received-any-feedback-for-the-past-week-i-cannot-make-any-deposit-at-the-moment/67996/1 "2023-11-01T00:08:53Z")

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Hello. I submitted my documents for verification. I have not received any feedback for the past week, i cannot make any deposit at the moment

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**Author:** ![Syafiza](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/syafiza/32/5512_2.png) [@Syafiza](https://community.deriv.com/u/Syafiza)\
**Post date:** [November 1, 2023, 3:36am UTC](https://community.deriv.com/t/hello-i-submitted-my-documents-for-verification-i-have-not-received-any-feedback-for-the-past-week-i-cannot-make-any-deposit-at-the-moment/67996/2 "2023-11-01T03:36:33Z")

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Hello @anorexy-agreing-2 Thanks for joining Deriv Community! We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![climbed-acknows-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/climbed-acknows-2/32/6024_2.png) [@climbed-acknows-2](https://community.deriv.com/u/climbed-acknows-2)\
**Post date:** [November 21, 2023, 4:09pm UTC](https://community.deriv.com/t/hello-i-submitted-my-documents-for-verification-i-have-not-received-any-feedback-for-the-past-week-i-cannot-make-any-deposit-at-the-moment/67996/3 "2023-11-21T16:09:18Z")

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Sube la misma dirección del formulario, a veces no es la misma que la del Documento de identidad. Chequea eso y en un dia como mucho te lo solucionan