# Hello, my DMT5 account on my metatrader app isn't showing my name and I don't know why? Can anyone help me

**URL:** <https://community.deriv.com/t/hello-my-dmt5-account-on-my-metatrader-app-isnt-showing-my-name-and-i-dont-know-why-can-anyone-help-me/20463>\
**Category:** Deriv MT5\
**Created:** [October 15, 2021, 10:28pm UTC](https://community.deriv.com/t/hello-my-dmt5-account-on-my-metatrader-app-isnt-showing-my-name-and-i-dont-know-why-can-anyone-help-me/20463 "2021-10-15T22:28:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cashoos-acronym-2](https://avatars.discourse-cdn.com/v4/letter/c/4bbf92/32.png) [@cashoos-acronym-2](https://community.deriv.com/u/cashoos-acronym-2)\
**Post date:** [October 15, 2021, 10:28pm UTC](https://community.deriv.com/t/hello-my-dmt5-account-on-my-metatrader-app-isnt-showing-my-name-and-i-dont-know-why-can-anyone-help-me/20463/1 "2021-10-15T22:28:12Z")

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![Screenshot_20211015-161326_MetaTrader 5](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/4/4eb910a00ac69f87a458c2865ab05a46e666283c.jpeg)

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 16, 2021, 10:47am UTC](https://community.deriv.com/t/hello-my-dmt5-account-on-my-metatrader-app-isnt-showing-my-name-and-i-dont-know-why-can-anyone-help-me/20463/2 "2021-10-16T10:47:51Z")

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@cashoos-acronym-2 ,. It could be the network that you are using.  
Try switching to another network and try again.  
If it persists, then delete the Mt5 app and download from deriv website.