# Hello! Trying to create my account deriv tell me i have an account already exist ! How i can fi d this account?!+

**URL:** <https://community.deriv.com/t/hello-trying-to-create-my-account-deriv-tell-me-i-have-an-account-already-exist-how-i-can-fi-d-this-account/45242>\
**Category:** FAQ\
**Created:** [January 30, 2023, 3:31am UTC](https://community.deriv.com/t/hello-trying-to-create-my-account-deriv-tell-me-i-have-an-account-already-exist-how-i-can-fi-d-this-account/45242 "2023-01-30T03:31:19Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [January 30, 2023, 4:13pm UTC](https://community.deriv.com/t/hello-trying-to-create-my-account-deriv-tell-me-i-have-an-account-already-exist-how-i-can-fi-d-this-account/45242/2 "2023-01-30T16:13:11Z")

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Hello @anisado-albacea-1, thank you for joining the community. When this happens, it means that you are trying to create another real account with us. As per our terms and conditions, having real accounts in duplicity is not allowed. We suggest you to try to login using other email addresses you might have used to create your real account. In case you need to reset your password, please use the article below for more information. Alternatively, you can reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> [@Resetting the Deriv account password](https://community.deriv.com/t/resetting-the-deriv-account-password/27448):
>
> Dear Community members, In case you do not remember your account’s password, do not worry, you will just need to reset it. Kindly follow the steps below in order to reset your password: Go to this link [Reset password | Deriv](https://deriv.com/reset-password/) and type in your email address. Once you click reset the password, an email will be sent to you. (If you are unable to locate the email in your Inbox, look for it in your Spam box/Spam mail/Junk mail) It will contain a hyperlink that will take y…

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.

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_[View the full topic](https://community.deriv.com/t/hello-trying-to-create-my-account-deriv-tell-me-i-have-an-account-already-exist-how-i-can-fi-d-this-account/45242)._