# Help! Help! Help!!!

**URL:** <https://community.deriv.com/t/help-help-help/86801>\
**Category:** General Discussion\
**Created:** [May 10, 2024, 10:07am UTC](https://community.deriv.com/t/help-help-help/86801 "2024-05-10T10:07:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![acharya-airview-2](https://avatars.discourse-cdn.com/v4/letter/a/839c29/32.png) [@acharya-airview-2](https://community.deriv.com/u/acharya-airview-2)\
**Post date:** [May 10, 2024, 10:07am UTC](https://community.deriv.com/t/help-help-help/86801/1 "2024-05-10T10:07:29Z")

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I am new to this broker, I’ve been trying to get my mt5 login both on demo and real account but whenever I input password it says validation input error and knocks me out, please I need help

 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/1/19f3caf76ed989ac5484c0b820033ce7477ef68a.jpeg)

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [May 14, 2024, 12:20pm UTC](https://community.deriv.com/t/help-help-help/86801/2 "2024-05-14T12:20:26Z")

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Dear @acharya-airview-2,

Thank you for joining the community! We regret to note this. However, we would need to  
check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.

We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.