# Help me **URL:** \ **Category:** General Discussion\ **Created:** [March 15, 2023, 10:17am UTC](https://community.deriv.com/t/help-me/49853 "2023-03-15T10:17:42Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![aplites-advises-2](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@aplites-advises-2](https://community.deriv.com/u/aplites-advises-2)\ **Post date:** [March 15, 2023, 10:17am UTC](https://community.deriv.com/t/help-me/49853/1 "2023-03-15T10:17:42Z")
Dear @aeonial-aeonist-2 Hi Just know how you did why we respond favorably for the authentication of your account. Please help me. ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 15, 2023, 12:46pm UTC](https://community.deriv.com/t/help-me/49853/2 "2023-03-15T12:46:57Z")
Hello @aplites-advises-2 , Thank you for joining the community and for leaving us a comment. We are truly sorry to hear that you are facing an issue with the authentication of your account. For better protection of your account’s data, you may reach out to our Customer Support team that is available 24/7 via the Live Chat. We will work with you to resolve any issue as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![aplites-advises-2](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@aplites-advises-2](https://community.deriv.com/u/aplites-advises-2)\ **Post date:** [March 15, 2023, 5:55pm UTC](https://community.deriv.com/t/help-me/49853/3 "2023-03-15T17:55:55Z")
Dear @Paola As I told your colleague, I have already discussed with your robot service (LiveChat) to find out more but they also told me that my information is being verified and that they will send me an email confirmation within 3 days but without success. I’ve been waiting a long time already and I now find it weird that things are going this way. So I would like to know what is really going on and that you can solve this problem once and for all. THANKS ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 15, 2023, 6:22pm UTC](https://community.deriv.com/t/help-me/49853/4 "2023-03-15T18:22:38Z")
Hi @aplites-advises-2 , We are truly sorry to hear that you are facing such an inconvenience. Please know that it is for the protection of your data that we advise you to reach out to our customer support for further assistance on this kind of inquiry. Kindly please feel free to contact us on the Live chat and we will gladly assist you more regarding this issue. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![aplites-advises-2](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@aplites-advises-2](https://community.deriv.com/u/aplites-advises-2)\ **Post date:** [March 15, 2023, 10:43pm UTC](https://community.deriv.com/t/help-me/49853/5 "2023-03-15T22:43:02Z")
Hi @Paola Thank you but I would like to know how can I contact your customer service!!? ---
**Author:** ![aplites-advises-2](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@aplites-advises-2](https://community.deriv.com/u/aplites-advises-2)\ **Post date:** [March 16, 2023, 6:32pm UTC](https://community.deriv.com/t/help-me/49853/6 "2023-03-16T18:32:51Z")
Hi @Paola I sent you a message yesterday but you did not answer me ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 21, 2023, 11:22am UTC](https://community.deriv.com/t/help-me/49853/7 "2023-03-21T11:22:50Z")
Hi @aplites-advises-2, Good day to you. Apologies for the late reply. Please know that you can reach out to our customer support via the link below for assistance on the resolution of your matter. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. Thank you. ---
**Author:** ![aplites-advises-2](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@aplites-advises-2](https://community.deriv.com/u/aplites-advises-2)\ **Post date:** [March 21, 2023, 8:40pm UTC](https://community.deriv.com/t/help-me/49853/8 "2023-03-21T20:40:05Z")
Hi @Paola Thank you for the message but I can’t speak directly with a competent person, why do you always refer me to your robot which is of absolutely no use to me. Please @Paola , I would like you to help me personally it would make me very happy if you can solve my problem once and for all. Thank you, and have a good day. ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 23, 2023, 4:28pm UTC](https://community.deriv.com/t/help-me/49853/9 "2023-03-23T16:28:38Z")
Hello @aplites-advises-2 , We are truly sorry to hear that you are faced with such an inconvenience. Please note that you are redirected to the Live chat and Whatsapp for the protection of your data. Be assured that our Customer Support team is available 24/7 and will work with you to resolve any issue you may have. You may read through this article in order to get more clarity on how to reach an agent on our Live chat. > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![braking-accused-2](https://avatars.discourse-cdn.com/v4/letter/b/a3d4f5/32.png) [@braking-accused-2](https://community.deriv.com/u/braking-accused-2)\ **Post date:** [April 1, 2025, 9:50pm UTC](https://community.deriv.com/t/help-me/49853/10 "2025-04-01T21:50:29Z")
Pls can i talk to an agent directly. I have a ticket pending for two days plus it has not been attended to. Why os that please… I sent a fillow up.mail.no response ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [April 1, 2025, 10:49pm UTC](https://community.deriv.com/t/help-me/49853/11 "2025-04-01T22:49:26Z")
Hi @braking-accused-2, we’re very sorry you’re experiencing this issue and we understand that the situation may be frustrating. Please be informed that we have escalated this issue to the relevant team so they can further assist you and they are still in the midst of checking your query. Our standard email response timeframe is up to 3 working days, which unfortunately does not include weekends. Highly appreciate your kind understanding and patience in the meantime. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.