# Help me **URL:** \ **Category:** General Discussion\ **Created:** [March 15, 2023, 10:17am UTC](https://community.deriv.com/t/help-me/49853 "2023-03-15T10:17:42Z")\ **Posts on this page:** 1\ **Showing post:** 9
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 23, 2023, 4:28pm UTC](https://community.deriv.com/t/help-me/49853/9 "2023-03-23T16:28:38Z")
Hello @aplites-advises-2 , We are truly sorry to hear that you are faced with such an inconvenience. Please note that you are redirected to the Live chat and Whatsapp for the protection of your data. Be assured that our Customer Support team is available 24/7 and will work with you to resolve any issue you may have. You may read through this article in order to get more clarity on how to reach an agent on our Live chat. > [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541): > > Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o… Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. --- _[View the full topic](https://community.deriv.com/t/help-me/49853)._