How can I close/deactivate my account?

Before closing your account, please close all your open positions and withdraw all the funds in your account.

Step 1: Close all open positions
Go to the Open positions to close all open positions from your Deriv.com accounts.
If you have opened positions in your MT5 account, please close them too.

Step 2: Withdraw your funds
Go to the Cashier to withdraw funds from your Deriv.com and MT5 accounts.

After completing the steps above, you may contact us with your request.

Please note that you can not create a new account once this is done, as our policy does not allow clients to have multiple accounts with us.

You may contact us anytime to reactivate your account if you change your mind.

Hello. I need help in reopening my account again. Please help. Your live chat is not working

Did you deactivate your account?
What is the error message you are receiving?

1 Like

Good afternoon, deactivate my derivative account, how do I reactivate it?

Please contact us via Live Chat for us to check further

“Processor limitations”-reason for denying my withdrawal. What does it mean?

Hello…i’d like to activate my account i had it deactivated for personal reasons…how can i get it back…any means of contacting the customer service.

Hello…i’d like to activate my account i had it deactivated for personal reasons…how can i get it back…any means of contacting the customer service. @bala-Deriv

Besoin d’aide j’ai supprimer mon compte par erreur

Contact us via live chat

What if I have a little amount in my account maybe 0.18usd and the amount cannot be withdrawn _?