# How can I unlock my cashier? **URL:** \ **Category:** General Discussion\ **Created:** [October 6, 2021, 10:11am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448 "2021-10-06T10:11:59Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![anights-acromia-2](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@anights-acromia-2](https://community.deriv.com/u/anights-acromia-2)\ **Post date:** [October 6, 2021, 10:11am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/1 "2021-10-06T10:11:59Z")
How can I unlock my cashier? And why is it locked ? ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 6, 2021, 10:21am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/2 "2021-10-06T10:21:11Z")
@anights-acromia-2 ,. Instructions have been sent to your mail in respect to this. Check your mail for it or check the notification icon on your deriv page for it. Follow the instructions and get your cashier unlocked. ---
**Author:** ![anights-acromia-2](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@anights-acromia-2](https://community.deriv.com/u/anights-acromia-2)\ **Post date:** [October 6, 2021, 11:23am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/3 "2021-10-06T11:23:56Z")
I did not receive any email. Can you please send me the instructions ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [October 6, 2021, 2:34pm UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/4 "2021-10-06T14:34:47Z")
@anights-acromia-2 , Since you did not see it in your mail, then check the notification icon on your deriv page. Click on it and follow the instructions to unlock your cashier. See the notification icon on the pics circled below: ![IMG_20211006_153210](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/0/0681aa44be65a76157da14e4f7b4697e609d611e.jpeg) ---
**Author:** ![chicest-adjunct-2](https://avatars.discourse-cdn.com/v4/letter/c/f1d935/32.png) [@chicest-adjunct-2](https://community.deriv.com/u/chicest-adjunct-2)\ **Post date:** [July 31, 2022, 12:50pm UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/5 "2022-07-31T12:50:52Z")
How can i unlock my cashier ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [August 3, 2022, 4:13am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/6 "2022-08-03T04:13:51Z")
Hello, @chicest-adjunct-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![bellied-abutted-2](https://avatars.discourse-cdn.com/v4/letter/b/58f4c7/32.png) [@bellied-abutted-2](https://community.deriv.com/u/bellied-abutted-2)\ **Post date:** [October 26, 2022, 7:35am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/7 "2022-10-26T07:35:52Z")
hi…how long exactly does it take for my cashier to be unlocked …it’s been 3 days now but i haven’t received any feedback yet … please help. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [November 16, 2022, 3:58am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/8 "2022-11-16T03:58:05Z")
Hello, @bellied-abutted-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![berries-airways-2](https://avatars.discourse-cdn.com/v4/letter/b/439d5e/32.png) [@berries-airways-2](https://community.deriv.com/u/berries-airways-2)\ **Post date:** [December 10, 2024, 10:09am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/9 "2024-12-10T10:09:46Z")
How can unlock my cashier ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [December 13, 2024, 9:35am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/10 "2024-12-13T09:35:41Z")
Thank you for posting on Deriv Community. Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: SJ2JHR. We recommend you refer to the email sent to you for more clarification. We hope the above information is helpful. Thank you. ---
**Author:** ![almsful-adjoins-2](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@almsful-adjoins-2](https://community.deriv.com/u/almsful-adjoins-2)\ **Post date:** [February 17, 2025, 8:17pm UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/11 "2025-02-17T20:17:18Z")
my withdraws is blocked …kindly unlock ---
**Author:** ![bandook-abthane-2](https://avatars.discourse-cdn.com/v4/letter/b/45deac/32.png) [@bandook-abthane-2](https://community.deriv.com/u/bandook-abthane-2)\ **Post date:** [April 21, 2025, 10:57am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/12 "2025-04-21T10:57:36Z")
I’m in the same situation, I’m want to unlock my cashier. I’ve already submitted my proof of adress and ID ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [May 6, 2025, 7:02pm UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/13 "2025-05-06T19:02:15Z")
Hi @bandook-abthane-2 , we apologize for the inconvenience caused. We’re pleased to see that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via live chat or WhatsApp. Thank you for your understanding! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![baccies-alamort-2](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@baccies-alamort-2](https://community.deriv.com/u/baccies-alamort-2)\ **Post date:** [May 27, 2025, 11:04am UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/14 "2025-05-27T11:04:54Z")
kindly help unlock my cashier ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [August 8, 2025, 9:10pm UTC](https://community.deriv.com/t/how-can-i-unlock-my-cashier/19448/15 "2025-08-08T21:10:49Z")
Hi @baccies-alamort-2, we are truly sorry for the delayed reply. Please note that our relevant team has contacted you requesting some documents as part of their standard checks. You can refer to the ticket with ID “15521776” in your email. If you have any further questions or require additional clarification, we encourage you to respond to the same email thread. This will allow our dedicated team to access your queries and assist you as quickly as possible. Thank you for your understanding! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.