# How do i unblock my cashier **URL:** \ **Category:** General Discussion\ **Created:** [September 24, 2022, 12:52pm UTC](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857 "2022-09-24T12:52:38Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![acetums-adverbs-2](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@acetums-adverbs-2](https://community.deriv.com/u/acetums-adverbs-2)\ **Post date:** [September 24, 2022, 12:52pm UTC](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857/1 "2022-09-24T12:52:38Z")
How do i unblock my cashier ---
**Author:** ![Deriv\_adminN3](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn3/32/5173_2.png) [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Post date:** [September 26, 2022, 5:29am UTC](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857/2 "2022-09-26T05:29:41Z")
Hi @acetums-adverbs-2, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![baggage-adermin-2](https://avatars.discourse-cdn.com/v4/letter/b/eb9ed0/32.png) [@baggage-adermin-2](https://community.deriv.com/u/baggage-adermin-2)\ **Post date:** [September 29, 2022, 11:22pm UTC](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857/3 "2022-09-29T23:22:00Z")
I have been contacting support via livechat and tocket that was created for me to enable me unblock my cashier which has 971usd on it and nobody is responding to aby of my emails. It’s been two weeks now, I was asked to provide the proof of ownership for the account that was so said to have been shared, I did that and it’s two weeks now and no response to my emails or livechat. I don’t know whether this is a scam project or what. I won’t suggest anyone I know to use Deriv platform ever again because I believe they don’t want to solve customers problems only adds to the existing ones. ---
**Author:** ![Deriv\_adminN3](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn3/32/5173_2.png) [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Post date:** [October 6, 2022, 1:11am UTC](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857/4 "2022-10-06T01:11:14Z")
Hi @baggage-adermin-2, we’re truly sorry to hear this and we apologize for the experience that you faced. We would love to sort this matter out further. Please contact our customer support team via LiveChat for us to assist you better. We look forward to hearing from you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![carvist-afacing-2](https://avatars.discourse-cdn.com/v4/letter/c/c57346/32.png) [@carvist-afacing-2](https://community.deriv.com/u/carvist-afacing-2)\ **Post date:** [September 27, 2023, 5:52pm UTC](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857/5 "2023-09-27T17:52:55Z")
Me also I need help please ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [October 1, 2023, 8:57am UTC](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857/6 "2023-10-01T08:57:06Z")
Dear @carvist-afacing-2 ,thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [March 29, 2026, 9:42pm UTC](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857/8 "2026-03-29T21:42:13Z")
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.