# How do i unlock my cashier after it was locked

**URL:** <https://community.deriv.com/t/how-do-i-unlock-my-cashier-after-it-was-locked/32802>\
**Category:** General Discussion\
**Created:** [June 29, 2022, 8:24pm UTC](https://community.deriv.com/t/how-do-i-unlock-my-cashier-after-it-was-locked/32802 "2022-06-29T20:24:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cargoes-actuose-2](https://avatars.discourse-cdn.com/v4/letter/c/7ea924/32.png) [@cargoes-actuose-2](https://community.deriv.com/u/cargoes-actuose-2)\
**Post date:** [June 29, 2022, 8:24pm UTC](https://community.deriv.com/t/how-do-i-unlock-my-cashier-after-it-was-locked/32802/1 "2022-06-29T20:24:06Z")

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Guys i need help with this i have two different accounts which i trade and i used a wrong bob card to deposit in to the other one now its blocked 🚫 😐 who experienced this

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**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [June 30, 2022, 9:05am UTC](https://community.deriv.com/t/how-do-i-unlock-my-cashier-after-it-was-locked/32802/2 "2022-06-30T09:05:59Z")

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Dear @cargoes-actuose-2, thank you for joining the community! Pertaining to your issue, your account could be locked due to sharing payment method betwen accounts. Kindly refer to these articles;

1. [Sharing payment method is not allowed](https://community.deriv.com/t/why-sharing-payment-method-is-not-allowed/27093)
2. [Timeframe to solve sharing payment method issue](https://community.deriv.com/t/how-long-it-will-take-to-solve-sharing-payment-method-issue/29576)

Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/)

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Regards,  
[Deriv.com](http://deriv.com/)

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**Author:** ![alcaeus-ambient-1](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@alcaeus-ambient-1](https://community.deriv.com/u/alcaeus-ambient-1)\
**Post date:** [July 21, 2025, 6:14am UTC](https://community.deriv.com/t/how-do-i-unlock-my-cashier-after-it-was-locked/32802/3 "2025-07-21T06:14:14Z")

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My account cashier is locked, how will I make deposit

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [July 23, 2025, 11:39am UTC](https://community.deriv.com/t/how-do-i-unlock-my-cashier-after-it-was-locked/32802/4 "2025-07-23T11:39:33Z")

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Hi @alcaeus-ambient-1 Thank you for reaching out to us. Upon checking on your account, we noticed that you have reached out to our Live Chat support and a ticket has been created for your issue. The respective team will further check on your issue, and you shall receive an update via email accordingly. You patience and understanding is very much appreciated. Thank you.