# How is it that the deriv application says that identity is not verified and yet the DP2P app says it's verified

**URL:** https://community.deriv.com/t/how-is-it-that-the-deriv-application-says-that-identity-is-not-verified-and-yet-the-dp2p-app-says-its-verified/84901
**Category:** General Discussion
**Created:** [April 1, 2024, 7:07pm UTC](https://community.deriv.com/t/how-is-it-that-the-deriv-application-says-that-identity-is-not-verified-and-yet-the-dp2p-app-says-its-verified/84901 "2024-04-01T19:07:29Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![chorals-advisal-2](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chorals-advisal-2](https://community.deriv.com/u/chorals-advisal-2)
#### Post date: [April 1, 2024, 7:07pm UTC](https://community.deriv.com/t/how-is-it-that-the-deriv-application-says-that-identity-is-not-verified-and-yet-the-dp2p-app-says-its-verified/84901/1 "2024-04-01T19:07:29Z")

</div>

How is it that the deriv application says that identity is not verified and yet the DP2P app says it’s verified and should I do, because I already verified the identity long ago

---

<div class="post-metadata">

### Author: ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [April 1, 2024, 7:18pm UTC](https://community.deriv.com/t/how-is-it-that-the-deriv-application-says-that-identity-is-not-verified-and-yet-the-dp2p-app-says-its-verified/84901/2 "2024-04-01T19:18:19Z")

</div>

Hello @chorals-advisal-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.