# how to change email
**URL:** https://community.deriv.com/t/how-to-change-email/87347
**Category:** General Discussion
**Created:** [August 29, 2024, 6:33pm UTC](https://community.deriv.com/t/how-to-change-email/87347 "2024-08-29T18:33:51Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@chkfile-aftmost-2](https://community.deriv.com/u/chkfile-aftmost-2)
#### Post date: [August 29, 2024, 6:33pm UTC](https://community.deriv.com/t/how-to-change-email/87347/1 "2024-08-29T18:33:51Z")
hello community
I am happy to find myself in the community. By the way, I have a little problem with my email. I wanted to make a withdrawal and then I discovered that my email on which deriv would send me the confirmation message was hacked. I tried everything possible at Google Service but no solutions. since I lost the information concerning my email, then it is difficult;
However I wanted to ask you since deriv has all the information, the updates concerning my identity and others, could it not help me to change my email to continue working? It is true that in their code they are not responsible for these inconveniences but given that I am a customer, there must be something to resolve these cases of problems. Please community I am new and I plan to continue trading on [deriv.com](http://deriv.com) so please help me change my email and continue my trades. THANKS
---
### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [August 29, 2024, 11:05pm UTC](https://community.deriv.com/t/how-to-change-email/87347/2 "2024-08-29T23:05:20Z")
Hi @chkfile-aftmost-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case.
If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.
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### Author:  [@blunked-aciurgy-2](https://community.deriv.com/u/blunked-aciurgy-2)
#### Post date: [May 26, 2025, 2:37pm UTC](https://community.deriv.com/t/how-to-change-email/87347/3 "2025-05-26T14:37:32Z")
Did you get help cos I have the same problem?
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### Author:  [@cantest-alkanol-2](https://community.deriv.com/u/cantest-alkanol-2)
#### Post date: [March 30, 2026, 2:32pm UTC](https://community.deriv.com/t/how-to-change-email/87347/4 "2026-03-30T14:32:50Z")
pudiste solucionarlo? Tengo el mismo problema
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### Author:  [@chouser-aphthic-1](https://community.deriv.com/u/chouser-aphthic-1)
#### Post date: [April 8, 2026, 5:07am UTC](https://community.deriv.com/t/how-to-change-email/87347/5 "2026-04-08T05:07:19Z")
Were you helped cause I have similar problem but am getting stuck with Deriv AI assistant both on Livechat and Whatsapp.
It’s been quite frustrating so far
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### Author:  [@system](https://community.deriv.com/u/system)
#### Post date: [April 8, 2026, 5:07am UTC](https://community.deriv.com/t/how-to-change-email/87347/6 "2026-04-08T05:07:19Z")
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.
---
### Author:  [@chouser-aphthic-1](https://community.deriv.com/u/chouser-aphthic-1)
#### Post date: [April 8, 2026, 5:14am UTC](https://community.deriv.com/t/how-to-change-email/87347/7 "2026-04-08T05:14:23Z")
When you reply to a hacked email one cannot communicate with you
Your Live chat seems to no longer have live agents to help resolve some issues which A1 assistant cannot address properly.I have provided my name and phone numbers so I can have a conversation on Whatsapp but no human agent seems available.
Here I get response in French which I can’t read at all.Deriv please help me in English
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### Author:  [@system](https://community.deriv.com/u/system)
#### Post date: [April 8, 2026, 5:14am UTC](https://community.deriv.com/t/how-to-change-email/87347/8 "2026-04-08T05:14:24Z")
¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible.
> **[Centro de ayuda | Preguntas frecuentes | Deriv](https://deriv.com/es/help-centre)**
>
> ¿Tiene preguntas sobre su cuenta de trading, sobre cómo funcionan nuestras plataformas de trading o sobre el trading? Lea nuestras preguntas frecuentes o contactenos a través de live chat en Deriv.