How to dispute a trade in Dbot?

Hi Deriv Community! :sparkles:

If you feel that the trades that you placed in your account were unsatisfactory, you can always recheck the trades with our customer support specialist for further checking. In order for us to further check the trades, we would need the information below:

  1. XML file of the bot
  2. Trade IDs
  3. Date and time of the trades

You may find this information in the statement section of your account.

As for the XML file, you may download the file and save it on your computer. You may refer to this post on how to download the XML file: How do I save my strategy in Dbot?

Once the above information is provided, you may contact our customer support team via LiveChat to inform our agents. Our team will further check this matter for you and provide you with the update in 1 to 3 working days via email.

Please be informed that refunds are subject to the outcome of the checking. Our team will provide a detailed explanation of the trades that were affected.

We hope this clarifies!

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